About WS Development

Massachusetts-based WS Development is a mixed-use developer with a singular mission: creating places people want to be. With an approach that values art, science, innovation and, above all else, people, WS strives to engage each community it serves with best-in-class installations and activations. Established in 1990, WS is a vertically-integrated company that conceptualizes, owns, operates and leases more than 100 properties that range from cutting-edge urban spaces to lifestyle and community centers. With over 22 million square feet of existing space and an additional nine million square feet under development, it is one of the largest privately-owned development firms in the country.

WS is where great ideas and great people come together to design, build, and operate some of the best loved real estate projects in the country. We live at the intersection of entrepreneurship and establishment. We have the infrastructure of decades supporting a culture of free-thinking excellence.

We expect every WS employee to feel welcomed and valued irrespective of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, marital status, parental status, cultural background and life experiences. Or for any other reason.

Overview

WS Development is looking to hire a Helpdesk Administrator at our corporate office in Chestnut Hill, MA. This Administrator will work closely with our IT Support Services team to provide technical assistance to all departments and teams across our properties.

RESPONSIBILITIES

• Provide installation, configuration, maintenance, and support for company provided workstations, laptops, tablets, phones, printers, video conferencing equipment, software applications, and all associated components, peripherals, and media
• Manage user accounts on local PCs, within Active Directory and other software systems
• Record help desk tickets in tracking system
• Management of IT assets and solutions vendors
• Provide support for mobile devices which contain company owned data, including, but not limited to e‐mail, corporate files and documents
• Train and assist end users on technical solutions
• Identify, diagnose, and assist with resolution of network connectivity issues as related to end user problems
• Place Service calls for company owned equipment and software

Requirements

• Bachelor’s degree with 3-5 years of professional experience in the IT field
• Active Directory and domain infrastructure, including DNS, DHCP, managing user accounts, and active directory organizational units
• Experience with Office365 productivity suite including Outlook, MS Teams, SharePoint, and One Drive
• Experience with desktop imaging products
• Experience with remote access/VPN as well as site to site VPN tunnels
• Excellent problem-solving skills, able to effectively troubleshoot issues remotely
• Familiarity with Apple OS
• Customer service oriented
• Proficient communication skills in both written and verbal formats
• Professional and service-based demeanor
• Strong analytical skills, effective organizational and time management skills
• Great attention to detail and follow up

DESIRED QUALIFICATIONS:

• Minimum 3 years of professional experience in IT field performing desk side support
• Experience with Windows and MAC based operating systems including installation, system administration and troubleshooting