Helpdesk Analyst
Jackson, MS
$45,000 - $52,000

Our partner in Jackson, MS is searching for a Help Desk Analyst.

Responsibilities:

• Provide both hardware and software support to internal and field users
• Support the technology equipment: pcs, laptops, software, systems hardware, printers, mobile devices, and application functions
• Install, diagnose, upgrade, repair, and configure the desktops/laptops, mobile device and printers
• Work with vendors on support issues and workflow as needed
• Manage and resolve users request through a ticketing system
• Support will be done via phone, online, remote access or in person
• Stay current on modern technologies including software and hardware
• Develop a working relationship with the user community to help with proactive service
• Prioritize the tickets and escalate them when it is appropriate
• Conduct preventative maintenance on all equipment
• Perform post-resolution follow up with users

Experience:

• 2+ years of Technical Support Experience
• Windows and Microsoft Experience
• Mobile Device support and set up experience
• Diagnostic Utility experience
• Excellent Communication skills: Verbal and Written
• Able to work with a team and work independently

Qualifications:

• Bachelor’s Degree or equivalent work experience
• A+ Certification (preferred)
• Active Directory Exp
• A/V Set up Exp (preferred)
• Go Getter
• Solution Finder and problem solver
• Exception interpersonal skills
• Customer Service focused
• Attention to detail & Organizational and prioritization skills

This position requires a US Citizenship or Green Card as the client is not able to provide sponsorship.

At our clients’ request, only individuals with required experience will be considered.

Please note - if you have recently submitted your resume to a PangeaTwo posting, your qualifications will be considered for other open opportunities.

Your resume will never be submitted to a client without your prior knowledge and consent to do so.

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