Valor Healthcare is seeking a Helpdesk Support Technician to join our growing team! We are a veteran and physician-led provider of healthcare services for deserving, resilient patriots. We aim to deliver high-quality care in a way that upholds the health of our nation’s greatest asset: its people. The entire Valor team works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to excellent outcomes.

In this position, you will assist clients with any issues involving their computer hardware, communications software and computer applications. This position is fully remote but you must be able to work 10:00am-6:30pm CST. All applicants must reside in the us.

Core Responsibilities

• Identifies, investigates, and resolves users problems with computer software and hardware.
• Fields support calls, text, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Documenting and analyzing technical issues and customer interactions
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.

• Associates degree in Computer Science or related field preferred.
• At least 1-3 years of experience in customer technical support highly preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office 365 and Azure administration preferred.
• Proficient with or the ability to quickly learn an array of computer hardware and software.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.