Job description

Schedule a time to interview for this position. (copy and paste the link below into URL):

https://olivia.paradox.ai/co/Asurion1/Event/HoustonOnsiteCustomerCareAndSalesRepresentativeInterview1

This position requires newly hired representatives to work in our office located at 10720 W Sam Houston Pkwy N Houston, TX 77064.

Plug into our pay! Top performers bring in up to $32 per hour ($16/hour guaranteed) Annual pay range of $ 33,000 to $66,000 per year!

Asurion offers affordable medical, dental and vision benefits program (Some plans average under $20/paycheck for single coverage; rates vary by location)

As a Customer Care and Sales Representative, you will maintain exceptional customer service while providing support for customers’ inquiries about lost or damaged devices and resolving customer issues. You will also be responsible for selling our Connected Home product and other offerings to customers on every call. You will engage with the customer to understand their technology and sell protection/tech support solutions. You will Serve, Solve and Sell!

As a Customer Care and Sales Representative, here’s what you can expect to do:

• Evaluate and assist with customer concerns
• Sell Asurion smart home and other products on every call
• Explain device capabilities, wireless carrier data product offerings and company policies
• Meet goals and grow from feedback and coaching
• When needed, escalate calls to the appropriate tier of customer service function

Here’s what you’ll bring to the team:

• High school diploma or equivalent
• Customer service experience and a desire in upselling to customers
• Ability to retain knowledge- Learns and memorizes product information and customer information
• Attention to Details - Provides care and attention to every customer issue.
• Friendly, Professional, Respectful – Projects a warm and friendly demeanor, exhibits professionalism and respect. Skilled in politely addressing customers, showing patience and empathy in resolving customer concerns
• Flexible - Ability to meet the needs of each customer, adapting and flexing to customer needs and business needs, accordingly
• Organization – Multitasks with speed and accuracy
• Problem Solving – Ability to efficiently resolve issues and meet customer expectations while maintaining a standard of quality customer service
• Dedication- Reliable track record in attendance and performance
• Ability to spend 4-8 hours per day sitting and working at a computer in a call center environment (noise levels, using headset 90% of the time)
• Computer literacy (type 25-35 words per minute and learn call center software)
• A passing hiring assessment (soft skill scenario modeling and product knowledge)
• Working knowledge of (or ability to learn) multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications)
• Bilingual skills are a plus

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Work setting:

• Call center

Ability to commute/relocate:

• Houston, TX 77064: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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