Job description

The individual in this role will be responsible for answering incoming emails and e-commerce calls with customer questions and complaints. Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.

Essential Duties and Responsibilities of the position:

· Answer incoming emails / calls as needed in an efficient manner

· Responsible for maintaining goodwill between the client/vendor and its customer by answering questions, solving problems, or providing parts

· Address customer complaints in a compassionate and patient manner

· Provide customer service by identifying the needs of the consumer and fulfilling those needs to the mutual satisfaction of the consumer and our customer, along with providing accurate answers and solutions

· Record and accumulate complete and accurate data to be reported back to our customer/client/vendor including daily reporting

· Check voicemail inboxes and return emails in a timely manner

· Ability to maintain designated Online portals/database as necessary and to clients expectations, have a knowledge base of portals, functionally and operations

· Reach and maintain minimum performance standards & goals set for team

· Follow up with emailers on the complaint and/or question resolution status

· Follow company communication procedures, policies, and guidelines at all times

· Effectively work cross functionally with other departments as necessary to support the successful day to day E-Commerce operations

· Perform each duty above with our customers’/vendor/client satisfaction as your number one priority

· Assist with various tasks during downtime and Other job duties assigned.

Skills / Knowledge / Experience / Education needed to perform the job successfully:

· Ability to use proper grammar in all written work

· Ability to compose concise sentences to internal and external customers

· Ability to convey compassion to the listener

· Ability to diffuse assertive comments and attitude

· Ability to manage professional attitude in a stressful situation

· Ability to serial-task (to rapidly switch from one task to the other, such as managing several chats at the same time, switching from emails to phone calls, etc.)

· Ability to remain present in the conversation

· Must have problem-solving and troubleshooting skills

· Ability to read, understand and retain technical information

· Must have a general working knowledge of product line

· Must possess fundamental computer skills

· Must have a clear and pleasant speaking voice that should not change at any time during the communication

· Must have excellent time management skills and understand how to prioritize

Physical Demands:

· Extensive use of computer

· Sit throughout the day.

Work Conditions:

· Normal office conditions

Hours:

· February Training 9am-6pm M-F

· March 11am-8pm M-F

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Ability to commute/relocate:

• Flowery Branch, GA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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