Calling all Veterinary Hospital Management entrepreneurs: we are building a brand-new Spec+ER hospital in Alpharetta, GA! Are you project oriented, great at hiring and building cohesive teams, connected with the community? Do you like to build things from the ground up? If this sounds like you…..keep reading!

National Veterinary Associates Compassion-First is considering energetic and passionate applicants for a hands-on Hospital Director opportunity. Come help us pave the way and build our first NVA hospital in this market! The new hospital will boast over 20k sq ft and will be designed to offer numerous services led by highly skilled specialists, with a focus on cutting edge medicine, close partnerships with our local veterinary community, and dedicated client care.

The ideal candidate is a dynamic business leader with a proven track record, thrives in a fast-paced entrepreneurial environment, lives for developing and leading team members and organizations, has above average EQ, and is dually passionate about data driven analysis and decision making as well as the importance of the human-animal bond.

National Veterinary Associates-Compassion-First (NVA C-F), a community of more than 100 specialty and emergency hospitals across North America driven by the spirit of collaboration and focused on empowering the advancement of veterinary medicine at the local hospital level. NVA Compassion-First is the trusted partner of hospital teams who are looking for more—more resources to advance their medicine, a greater sense of belonging, and increased opportunities to care for their patients, clients, and people. Learn more at NVACompassionFirst.com #NVA-CF

This Hospital Director, reporting to the NVA C-F Group Leader, has overall accountability for the operational and financial management of the hospital. The Hospital Director performs a wide range of difficult to complex administrative activities related to the hospital in providing quality patient care and excellent client service, management of finances and accounting, marketing, and promotion of services, staffing and human resources, and discretionary activities, that serve to support the hospital.

Essential job functions:

• New Build:
  • Partnering with and leading construction teams and project plans.
  • Reporting status updates to leadership
  • Writing policies, procedures, and job descriptions.
  • Responsible for partnering with and leading recruiting efforts to build a cohesive team, to include clinical, non-clinical, and Doctors.
  • Ability to build and foster community relationships
• Responsible for managing the operations and financial health of the hospital.
• Interfaces and collaborates with Compassion-First Shared Services departments as needed to ensure that the hospital goals are met.
• Responsible for working closely with the Medical Director to establish the best medical care while keeping the positive financial health of the hospital
• Monitor employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews.
• Assign job responsibilities to managers and delegate as necessary.
• Responsible for policy enforcement as well as overseeing disciplinary actions and terminations with HR guidance.
• Organize and conduct staff meetings. Meet regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attend corporate meetings.
• Responsible for administration and review of non-medical client complaints.
• Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner.
• Oversee billing, calculations of any discounts, and other special accounts.
• Monitor purchasing so the practice operates within budget. Monitor the staff scheduling so that the practice operates within budget. Monitor and approve all expenditures within Compassion-First guidelines.
• Ensure that the OSHA and Safety program and procedures are being monitored and updated so that the hospital is in safety compliance.
• Review income statements and other financial data to find ways to improve revenue and profit.
• Meet regularly with veterinarians to review financial performance.
• Review accounts receivable to confirm proper and timely processing.
• Understand, participate, and support planned marketing events and programs and ensure that the hospital staff utilizes marketing tools and materials and events and programs.
• Read and respond to all communication in a timely manner to ensure that Compassion- First policies, guidelines, and recommendations are quickly communicated to hospital staff and adequate training follows if needed.

Essential skills:

• Project oriented, critical thinking and ability to make decisions.
• Excellent communication skills.
• Knowledge of financial budget management.
• Knowledge of sales and marketing techniques.
• Background in managing service-oriented operations.
• Ability to plan, organize and effectively present ideas and concepts.
• Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively.
• Must be able to multi-task and deal with high levels of stress in an environment of changing priorities.
• Motivated, self-starter.

Education:

• College degree highly preferred.
• Minimum of 5 years of experience in a veterinary care facility in operations management with profit and loss responsibility

Physical demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• Must be able to occasionally lift up to 40 pounds.
• Must be willing to work long or irregular hours under pressure conditions.
• This position requires the ability to walk, bend, stand and reach frequently during a minimum 8-hour day.
• Visual acuity sufficient to maintain accurate records; recognize people and understand written directions.
• Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
• Fine motor skills adequate for utilizing office equipment such as facsimile machines, copiers, and computer keyboards.

At NVA we value a positive culture built on collaboration, servant leadership, and growth for our employees. We believe in work life balance and mental health. The NVA Community offers resources such as Talkspace, EAP, and Pawcasts (wellness & self-care practices) from our Chief Community Officer.

We offer a competitive salary and a very competitive benefits package that includes paid time off, CE reimbursement, 401(K), generous employee discounts and more. If you are interested in applying and meet the qualifications, please complete the application, and make sure to include an updated resume. You can also connect with me at michelle.samar@nva.com for more information.

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability.