POSITION SUMMARY:

The Hospitality Associate is responsible for ensuring that visitors to Chamisal Vineyards receive impeccable customer service and are left with a positive image of the winery. The Hospitality Associate will provide education, wine samples and conversation with customers that is professional and appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following reflects the essential functions for this job. Other tasks may be assigned from time to time. Duties include, but are not limited to:

• Greet all visitors with enthusiasm and create a memorable experience
• Lead guests through wine tasting flights – educating them about the Chamisal story, wines, and brand.
• Work towards developing relationships with guests to convert into Wine Club members and also building relationships with current Wine Club members
• Strong ability to sell wine and various club memberships to all types of customers
• Effectively suggest and sell wine, with the ability to “up-sell”
• Assist with maintaining cleanliness of facilities
• Provide exceptional service and go the extra mile for all guests visiting Chamisal Vineyards

• 
  Daily Tasting Room operations:
  • Set up / breaking down the tasting room bar, patios, etc.
  • Open and verify condition of wines
  • Prepare printed guest materials
  • Open/Close POS system
  • Stock wine and merchandise on Tasting Room floor and storage rooms
  • Perform sales transactions for both carry-out and shipping orders
  • Maintain clean and organized guest/employee spaces at all times
  • Ability to answer phone calls professionally
  • Ability to multi-task; hosting of multiple parties/set up and break down of
• Actively continue education in wine production, viticulture, and winery history
• Represent Chamisal at outside functions when necessary
• Quickly recognize the signs that a guest should not be served alcohol and take appropriate action to professionally address the situation.
• Behave in a professional and mature manner at all times
• Adhere to company COVID-19 policies and procedures

EXPECTATIONS AND OTHER REQUIREMENTS:

• Experience with a luxury wine brand a plus
• Must demonstrate knowledge of wine and food and show enthusiasm to continually educate and share knowledge with guests and other co-workers (not required but a plus)
• Enthusiastic, passionate and dynamic communication style
• Comfortable speaking in front of crowds
• Self-aware, able to work independently, and driven to make a difference
• Must have a positive attitude and outlook with the ability to work within a team atmosphere
• Must remain calm under pressure
• Must be 21 years of age
• Must be able to lift 40 lbs, pass a physical exam and a drug test
• Must be able to work in a standing position for long periods of time
• Must be able to work in a fast paced hospitality environment

MUST be able to work weekends, holidays and during peak season

We are committed to creating a workplace and culture that celebrates diversity, equity and inclusion as part of what makes us a little different and a lot better. Our success is informed by the wide range of experiences and perspectives that our team brings to each of our wines – from vine to bottle and beyond. We encourage all applicants with a vision for creating a more equitable, inclusive and diverse wine industry to apply to join our team. For more information, please visit www.crimsonwinegroup.com.