Position Benefits:

Competitive pay, health, vision, dental and life insurance, paid time off, 401(k) with company matching after one (1) year, and on the job training.

Job Summary:

Our Hotel Coordinator is responsible for assisting policyholders and securing hotel accommodation needs when they are displaced from their home.

Essential Responsibilities:

• 
  Contact policyholders and coordinate hotel placement for displaced families.
• Provide an immediate and timely response to families.
• Locate and secure hotel reservations that best suit policyholder needs while providing exceptional customer service.
• Update internal databases, complete necessary paperwork, and communicate hotel details to all parties involved with each claim.
• Address any policyholder concerns during their hotel stay and assist with processing any needed extensions or relocation needs.
• Apply critical thinking to provide solutions to appropriately address each family’s individual needs.
• Provide an immediate response and support for a high volume of incoming calls.
• Direct calls to the appropriate parties. Take and relay detailed messages when required.
• Provide superior customer service to policyholders, adjusters, and vendors.

Job Requirements:

• Bachelor’s degree in Hospitality, Communications, Travel/Tourism, or a similar field preferred. High School diploma is required.
• A minimum of three (3) years of experience in a customer service environment.
• Hotel or housing experience preferred.
• Professional, compassionate and friendly demeanor.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office programs (Word, Excel, Outlook).
• Strong data entry/typing skills.
• Excellent organization and planning skills and a strong attention to detail.
• Ability to manage several priorities at once.
• Flexible work schedule. Evenings and weekends may be required.

Work Environment/Physical Demands/Work Hours:

• This job typically operates in a professional office environment. Due to the COVID-19 pandemic, interviewing, on-boarding, training and day-to-day will be remote until further notice. Upon return, please be aware that this role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• While performing the duties of this job, the employee is regularly required to communicate in both a verbal and written manner and must have the ability to hear and verbally respond during interactions with staff and customers. The employee frequently is required to stand, walk, sit, use hands through fingers, handle or feel, and reach with hands and arms.
• This position is full-time. It will require a flexible schedule that may necessitate evening and/or weekend coverage. Position will require on-call responsibilities/support as scheduled by management.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Homelink Corporation is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.