Provides comprehensive human resource consultation. Utilization and analysis of metrics is key factor, with the express purpose of maximizing the effectiveness of business and human resource processes that promote the organization's mission, strategic objectives, and engagement. Is the main point of contact for their client, promoting the HR Shared Services Center and WorkForce Connect/Employee Self Service often.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Strategic:

• Planning Be fully knowledgeable of business issues within assigned area, by participating in the development of strategic plans, staffing levels, and recruitment plans/needs.
• Works collaboratively with leaders to incorporate HR expertise to support and maximize departmental performance and organizational objectives.
• Assists in the development of department and staff goals, maintaining alignment with the System and Business Unit’s strategic plan.
• Stays abreast of new business developments and best practices that may facilitate in the accomplishment of organizational goals.

Consulting:

• Regularly meets with assigned operational leaders to receive information regarding specific business challenges, issues, and priorities. Monitors and analyzes HR metrics, seeking opportunities and strategies to improve trends in turnover, retention, and key indicators of employee and customer engagement.
• Provides regularly scheduled reports to monitor organizational targets
• Provides insightful analysis of HR metrics and other organization information to makes sound recommendations.
• Actively utilizes continuous quality improvement processes to achieve desired results.
• Confers with leadership as appropriate, on employee relations issues, matters of particular sensitivity, risk, or compliance management

Coaching/Mentoring:

• May coach, advice, or provide training to management with the goal to increase their leadership competencies/expertise.
• Drive management’s ownership for managing and developing people.
• Drive manager accountability for employee engagement for the business unit, including development and execution of impact plans.

Relationship Management:

• Builds effective working relationships with members of leadership and staff in assigned area.

Workforce Planning:

• Partner with leadership to understand current and future staffing needs
• Partner with Talent Selection COE to develop workforce plans that respond to current and future staffing needs

Change Management:

• Effectively prepare managers to execute change in their departments.
• Provide on-going updates to leadership and employees regarding system-wide HR initiatives.
• Assists with the creation and implementation of new and existing HR policies and procedures.

Other Responsibilities:

• Acting as the leaders’ main contact, is responsible for handling or triaging requests to appropriate HR Center of Excellence.
• Assists, as needed and appropriate, with recruitment process for assigned areas.
• Matching individual’s key talents to appropriate jobs.
• Actively promotes inter-disciplinary collaboration and information sharing within and across functional areas.
• Attends and actively participates in conferences, educational programs/workshops; applies acquired knowledge in daily practice.
• Acts as HR Department charge in the absence of department management.
• Provides direction on work assignments, coaching, and mentorship to HR department staff, as appropriate.
• Actively participates as member of assigned HR or Business Unit Committee(s).
• Responsible for the creation, implementation, and monitoring of assigned special projects.