Job description

Who We Are

We’re a six-time Best Places to Work award winner in Business Insurance for 2017-2022 who has earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine. We are also recognized as an Elite Agency award winner and named as a Top Employee Benefits Firm. We are a leading Insurance Broker and Consultant that provides Employee Benefits, Property & Casualty, and Retirement and Individual Private Client solutions to help our clients reach and realize their goals because we believe business is personal. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ nationwide offices and 17 international locations. To learn more, please visit: https://www.NFP.com.

The Role

NFP is looking for experienced Account Managers to join our benefits administration team. Our Account Managers will assist in helping NFP’s benefits administration practice meet and exceed client and advisor expectations by providing ongoing support that results in high customer satisfaction.

As one of NFP’s fastest growing practices, the NFP Benefits Administration Services team provides innovative, outsourced solutions that significantly reduce a client’s administrative costs and improve human resource efficiencies. The primary objective of this position is to provide ongoing support to new and existing clients.

Essential Duties and Responsibilities

• Support client and broker administrators of employee-facing benefits enrollment platform
• Cultivate and maintain successful relationships with clients and brokers
• Assist with day-to-day system-related inquiries
• Research and provide resolutions to questions and issues in a timely fashion
• Develop personalized training to suit client needs
• Lead ongoing meetings with clients and internal team
• Work cohesively with other team members to achieve a successful client experience
• Communicate with clients and team in a pleasant, professional manner with a positive attitude
• Manage client expectations aggressively, anticipating possible issues and communicating turnaround times with conservative delivery dates
• Proactively identify ways to improve client satisfaction

Knowledge, Skills, and/or Abilities

• Strong customer service orientation
• Self-starter and quick learner
• Strong attention to detail, dependability and follow through
• Ability to multi-task, prioritize and organize assignments
• High performance standards
• Excellent verbal and written communication skills
• Problem solver
• Willingness to perform a wide variety of tasks and projects
• Ability to lead and work with others within a collaborative, team-oriented environment
• Team player with a confident, positive attitude

Education and/or Experience

• Requires a BA or BS degree or equivalent experience
• Experience with customer service, technology, benefits, Human Resources, or health care
• Knowledge of Microsoft Office with an emphasis on Outlook and Excel

Certificates, Licenses, Registration: None required

What We Offer

NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better together!

NFP is an inclusive Equal Employment Opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Parental leave
• Travel reimbursement
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Austin, TX 78746

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