The Department of Public Safety is seeking an ID Center Operations Supervisor. This is a full-time (1.0 FTE ),12-month, professional faculty position.

Building on 150 years as Oregon’s land grant institution, Oregon State University serves the state, the nation and the world as a premier 21st century research university.

MISSION – As a land grant institution committed to teaching, research, and outreach and engagement, Oregon State University promotes economic, social, cultural, and environmental progress for the people of Oregon, the nation, and the world.

We will be welcoming and foster belonging and success for all. We are a diverse community, defined by the rich palette of cultures we share, and we will strive to eliminate achievement gaps among sub-groups of students and inequities in the advancement of faculty and staff. We will foster the personal success of each member of the university community and instill a commitment to serve Oregon, the nation, and the world.

OSU is building an organizational culture founded on the values of inclusion, mutual respect, good physical and mental health, collaboration, and humility, so that people form every background are welcomed and thrive, our community is diverse, and our leadership advances both excellence and innovation.

The OSU Department of Public Safety will support and emulate the mission, core values and goals as outlined in SP 4.0 by providing for a safe campus for students, faculty, staff, and visitors that facilitates Oregon State University’s educational, research, and community service goals; and to provide these serves with the highest standards of inclusivity, transparency and accountability.

Reporting to the Communications Manager, the ID Center Operations Supervisor will manage and lead a team of students in the day-to-day operations. This position is expected to service as a subject matter expect while providing necessary support to team members.

This position is considered a working supervisor, and in addition to managing a team of students, will be expected to provide operational support.

55% – Oversee daily operations of the Campus ID Center:

• Responsible for the quality of customer support provided to students, staff, faculty and visitors as well as Card services provided to administrative and academic units across the University.

• Provide leadership to create a welcoming environment for a diverse customer base.

• Ensures readiness of ID Card office and systems for daily service. Responsible for duties surrounding card production, software management and interfaces, point-of-sale support and programming, customer service, management of card deposits and weekly revenue distribution, photo submission, and serves as backup to complete tasks as needed.

• Coordinate student schedules and operations for special needs such as START freshman orientation, INTO OSU new student arrivals, remote photo sessions, or other on-call situations. Ensure services are accessible to a diverse student population.

• Ensure compliance with FERPA, PCI, Finance polices, and acceptable use of computing resources policies.

• Ensure complete documentation for all operational processes.

• Supervise student workers including planning work, communicating performance goals and objectives, training, and setting the tone of high standards of customer service, quality of work, internal controls, and overall professionalism.

• Complete timely performance evaluations.

• Approve leave time and staffing schedules.

• Provide training.

• Monitor and maintain general office supplies, card stock and general inventory.

20% – Coordinate with other campus units:

• Maintain positive and productive working relationships with campus departments.

• Support the strategic initiatives of other units, such as: Housing and Dining, MU Retail Food Services, Information Services, Human Resources, Registrars, Library, Athletics, Dixon Recreation Center, Facilities, Student Affairs, and Business Affairs.

• Participate in development of policies, projects, new procedures related to the effective use of ID Cards for students, staff, faculty, affiliates, and associates of the University.

• Ensure data integrity and security between systems.

• Collaborate with campus departments to ensure technological compatibility of system applications and devices.

• Responsible for accurate reporting and reconciliation of key ID data elements between multiple databases and applications.

• Serve as ID Card subject matter expert for all stakeholders.

10% – Budget activities:

• Oversee payments to vendors, billings to departments, reporting, inventory control and cash internal controls.

• Assist with annual review of assessment to internal user and partner departments.

• Establish controls for and monitor: card deposits, posting charges/refunds to student accounts, and payables and receivables. Make daily deposits.

10% – Planning and projects:

• Support the development and ongoing advancement of the OSU ID Card programs.

• Propose and manage implementation of approved projects that increase efficiencies and customer service across campus.

• Ensure procedure documentation is developed and up to date.

• Manage MOUs.

5% – Other duties as assigned

This is a working supervisory position primarily working Monday-Friday (40 hrs) with occasional weekend assignments as needed for special programs or move-in.

Must successfully pass a comprehensive background assessment that includes criminal history check and an inclusive appraisal of work history.