Job description
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Providing Excellent Customer Service to internal and external clients.
- Manage expectations of high-profile clients with special needs.
- Create and coordinate International inbound Jobs.
- Vet Import Jobs in accordance with established procedures, take appropriate action, and complete all related activities in TMS.
- Manage and handle Import Customer Service shared email
importscs@worldcourier.cominbox.
- Coordinate shipment delivery with gateway offices, Agents, and consignees. Includes:
- Confirming consignee opening hours and arrange delivery
- Confirming suitable vehicle for delivery.
- Ensure gateway operations team recovers and delivers shipments timely to meet consignee or clients’ delivery expectations.
- Booking trucking service for non-gateway deliveries when required.
- Handles non-gateway Import Jobs/shipment. Includes, but not limited to the following:
- Advise oversea offices of best POE in consultation with World Customs Brokerage when requested
- Confirming shipment arrival and proper storage with the airline or carrier to ensure cold chain is maintain during clearance, and during delivery to consignee.
- Submitting to US customs manipulation for shipment replenishment.
- Pay Import Service Charge (ISC)/Terminal Service Charge (TSC)
- Dispatch agent to recover and deliver shipment immediately upon customs release.
- Maintaining record of major client preferences for deliveries. Includes, but not limited to hours of operation including holiday and weekend hours.
- Monitor and manage jobs on the TMS reports assigned to Imports Customers Service.
- Create and route return packaging or probe jobs.
- Booking flights where applicable.
- Makes suggestions and recommendations to Supervisor/Manager to continuously improve customer service operations.
- Performs related duties as assigned.
- Assisting in the training of new employees.
IMPORT CUSTOMER SERVICE REPRESENTATIVE – LEVEL I
- Create and coordinate International inbound Jobs.
- Vet Import Job assigned in accordance with established procedures, take appropriate action, and complete all related activities in TMS.
- Ensure cold chain is maintain during clearance, and during delivery to consignee.
- Coordinate shipment delivery with gateway offices and Agents. Includes:
- Confirming consignee opening hours
- Confirming suitable vehicle for delivery.
- Ensure gateway operations team recovers and delivers shipments timely to meet consignee or clients’ delivery expectations.
- Booking trucking service for non-gateway deliveries when required.
- Create and route return packaging or probe jobs.
- Booking flights where applicable.
- Performs related duties as assigned.
REPORTS DIRECTLY TO:
Imports Customer Service Supervisors/Manager.
What your background should look like
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Strong focus on providing excellent customer experience.
- Team player, strong interpersonal skills, positive attitude & self-motivated
- Strong written and oral communication skills
- Good analytical and decision-making skills
- Promote a safe and professionalism work environment
- Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
- Attention to details. strong organization skills, and demonstrates a sense of urgency
- Proficiency in World Courier Transportation Management Systems.
- Strong Geography skills
- Basic knowledge of Microsoft Word, and Excel.
- Complies with all appropriate policies, procedures, safety rules and regulations.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
Schedule
Full time
Affiliated Companies
Affiliated Companies: World Courier Inc
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
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