Position Purpose

Upholds the Credit Union’s mission of “Doing the Right Thing” by assisting Dealers by telephone or email by quickly reviewing and processing loan information. Receives and processes their transactions, requests, and concerns with an enthusiastic quality service and member advocacy orientation. Also assists Member Service Reps in non-member contact responsibilities.

**This position is located at the Morris Ave branch in Green Bay. It is a full time, in-office position.

Essential Responsibilities

Assists dealers by telephone and via email by operating an on-line computer terminal to process their requests.

Books Dealer Contracts. Upon receiving the contract, inputs the final information from the dealer, funds and uploads the loan to DNA. Disburses contract funds and processes dealer fee.

Talks with dealers about their concerns, including, but not limited to problems with contracts, documentation, and vehicle title questions.

Performs miscellaneous duties including but not limited to processing Loan Payoffs, Lien Perfections, Vehicle Titling & Registration, Welcome Letters, and Missing Documentation.

Opens accounts for new members obtained through Indirect Loans.

Scans new dealer loans into Velocity and files.

Assists other Branches when information is needed from loan files.

May train new employees.

Prepares paid loan information including, but not limited to, sending the proper documentation to the member and dealers, and assisting members and other financial institutions with pay-off requests.

Performs quality review audits to ensure accuracy of the indirect loans.

Necessary Experience and Qualifications

Ability to read, write, and comprehend detailed and sometimes technical instructions, short correspondence, and memos and ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education.

Ability to operate an on-line computer terminal (including a good working knowledge of the core computer system, Velocity, DNA, Dealertrack, RouteOne, Allied CenterPoint, email, and internet), fax machine and adding machine normally acquired through a basic course or one to three months of on-the-job experience.

Working knowledge of the products, services, and procedures needed to process transactions as normally acquired through three to six months of on-the-job experience, at least one of which is with the Credit Union.

Ability to closely examine documentation. Requires a high degree of accuracy.

Analytical ability necessary to research and resolve loan questions.

Interpersonal skills necessary to deal effectively and efficiently with a diverse group of employees in stressful situations. Requires communication/listening skills necessary to effectively obtain necessary information to make lending decisions.

Ability to stay in one place for extended periods of time, handle a fast-paced working atmosphere, and to transport objects weighing between five and twenty pounds for one percent of work time.

Work Environment and Physical Requirements

Office environment with moderate level of noise

Frequent use of telephone, copier, computer, fax machine and other office machines

Prolonged sitting or standing

Frequent mental and visual concentration

Minimal lifting of up to 25 pounds

The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.

Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act.