Information Representative - Texas Medical Center, 1:30pm-10pm
Full Time
Houston, TX 77030
Posted
Job description
The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.
Ideal candidate will have a high school diploma and two years of customer service experience responding to customer inquiries or related experience. Bachelor's degree can be substituted for required experience. Must be willing to work varied shifts (varied days) including rotating weekends and holidays.
Function: Responsible for providing information to internal and external customers utilizing institutional resources including the patient care management system, telecommunications systems and other institutional systems.
Scope: Impacts the quality and efficiency of telecommunications services.
Essential Job Functions: Provides information and directions to internal and external customers. Extracts patient appointment information and schedules utilizing the patient CARE management system and other institutional database systems. Provides screenings for infectious respiratory conditions and child visitation registrations. Provides personal concierge service. Collects activity information for all Information Desks. Provides prompt and courteous service to individuals experiencing Personal Care Events in Public Areas as outlined in the Personal Care Events in Public Spaces Policy CLN1052.
Marginal Job Functions: Other duties assigned.
High school diploma or equivalent. Two years of customer service experience responding to customer inquiries or related experience. Bachelor's degree can be substituted for required experience. Must pass a pre-employment test as required and administered by Human Resources. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
Ideal candidate will have a high school diploma and two years of customer service experience responding to customer inquiries or related experience. Bachelor's degree can be substituted for required experience. Must be willing to work varied shifts (varied days) including rotating weekends and holidays.
Function: Responsible for providing information to internal and external customers utilizing institutional resources including the patient care management system, telecommunications systems and other institutional systems.
Scope: Impacts the quality and efficiency of telecommunications services.
Essential Job Functions: Provides information and directions to internal and external customers. Extracts patient appointment information and schedules utilizing the patient CARE management system and other institutional database systems. Provides screenings for infectious respiratory conditions and child visitation registrations. Provides personal concierge service. Collects activity information for all Information Desks. Provides prompt and courteous service to individuals experiencing Personal Care Events in Public Areas as outlined in the Personal Care Events in Public Spaces Policy CLN1052.
Marginal Job Functions: Other duties assigned.
High school diploma or equivalent. Two years of customer service experience responding to customer inquiries or related experience. Bachelor's degree can be substituted for required experience. Must pass a pre-employment test as required and administered by Human Resources. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
- Requisition ID: 152178
- Employment Status: Full-Time
- Employee Status: Regular
- FLSA: non-exempt, eligible for overtime, and is subject to the provisions of the Fair Labor Standards Act (FLSA)
- Work Week: Evening/Night
- Fund Type: Hard
- Work Location: Onsite
- Pivotal Position: No
- Minimum Salary: US Dollar (USD) 31,200
- Midpoint Salary: US Dollar (USD) 39,000
- Maximum Salary : US Dollar (USD) 46,800
- Science Jobs: No
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