The Center for Human Services Research, University at Albany is seeking a part-time (20-25 hours per week) Information Technology Support Assistant to receive and respond to simple and complex user issues related to multiple information technology applications. Responsibilities include answering technical support tickets in a professional and efficient manner. The individual would also test application software, reporting any bugs or other findings to the programming team.

Minimum Qualifications:

• High School Diploma
• Customer Support experience
• Excellent communication and organizational skills
• Ability to multi-task in a fast-paced, busy work environment
• Proficient in Microsoft applications (Edge, Word, Excel, etc)
• Experience using additional browsers, such as CHROME, Safari, Firefox
• Applicant must address in their application the ability to work with culturally diverse populations.

Preferred Qualifications:

• Coding skills preferred but not required
• Experience with Customer support software, such as ZOHO

Hourly Range: $15-$20 per hour

Federal law and regulations require notice to all prospective employees regarding crimes that have occurred on campus in the current three year period. Please refer to the following website for the complete Annual Security Report ("Clery Report"): http://police.albany.edu/asr.htm

As an Equal Opportunity / Affirmative Action Employer, The Research Foundation for SUNY will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex, pregnancy-related conditions, reproductive health decisions, childbirth or related medical conditions, sexual orientation, gender identity or expression, transgender status, age, national origin or ancestry, marital status, familial status, citizenship, physical and mental disability, prior arrest or conviction record, genetic characteristics/genetic information, predisposition or carrier status, domestic violence victim status, military status or service, veteran status, or any other characteristics protected under federal, state or local law.

The Research Foundation for The State University of New York offers exceptional benefits such as healthcare, dental, vision, pension plans, competitive pay, generous paid time off, tuition assistance, life insurance and long-term disability insurance. The University at Albany offers a variety of performing arts, world class libraries, and competitive sporting events.