Job description

The Role:

The Tesla Advisor consistently delivers on an incredible educational, immersive, and exciting experience to all our current and future customers as well as create a memorable experience for our customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Responsibilities

• Communicate with prospective customers via live chat, phone, email, and SMS to nurture and prepare them for a vehicle or solar purchase
• Respond to inbound customer support inquiries from current customers to resolve their vehicle or solar product needs
• Use a consultative approach to influence customer purchase while also aiding buy-in to the mission, business model, and Tesla brand
• Provide feedback and recommendations based on direct experiences with potential customers
• Escalate matters that require management attention in a timely manner
• Work on the continuous improvement of processes and procedures related to Tesla’s product family
• Deliver the highest level of customer service throughout the full delivery cycle and installation process, as well as continued support throughout ownership
• Determine if technical solution can be resolved for more immediate attention and provide remote education
• Assist with any campaigns that are requested by Tesla headquarters that include customer communication
• Perform additional responsibilities as assigned to meet business needs

Qualifications

• At least 1 year of customer service and/or sales experience with proven track record to meet or exceed goals or bachelor’s degree preferred
• Strong relationship management skills and the ability to explain complex technical concepts
• Positive and energetic, excellent listening, reading, and communication skills
• Ability to work in a team-based environment and achieve a common goal
• Ability to work evening hours, weekends, and holidays in an office environment
• Proficient with standard corporate productivity tools (email, MS Office, internet navigation, CRM applications)
• Valid US Driver’s License and/or State ID and ability to obtain DMV Salesperson’s License required

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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