Job description

Inside Sales Associate

Flagship Management, LLC

Status: Full-time

Classification: Exempt

Report to: Head of Sales

Direct reports: 0

About Flagship:

Flagship Management offers a turnkey solution designed to manage physical therapy, medical and luxury fitness, and biomedical equipment through the unit life cycle: equipment sales, world-class delivery and installation, preventative maintenance, electrical safety inspections, calibrations, field and bench repairs, re-upholstery, logistical services, and data analytics to enable smarter business decisions.

We sell, service and analyze ‘mission critical’, revenue-generating healthcare capital equipment for physical therapy and other healthcare companies with a strong emphasis on rehabilitation equipment. We have established and grown relationships with many of the industry-leading, nationally operating physical therapy companies. We deploy a total cost of ownership methodology by collecting and analyzing data about the equipment to enable optimal business decisions.

We streamline the service procurement process of our clients by being the one-stop-shop, single vendor that fulfills the capital equipment purchasing and maintenance/repair needs of our clients while providing strong compliance with HIPAA and other regulatory requirements of our physical therapy clients. We service capital healthcare equipment for four of the top five physical therapy companies in the US and have the capability to service equipment for our clients nationwide.

Flagship is a Service Disabled Veteran Owned Small Business (SDVOSB) and is certified by the Department of Veteran Affairs through its Center for Verification and Evaluation (CVE) office. Our social mission is to create jobs for military veterans to decrease the veteran dependency on the federal government and mitigate many of the societal problems that plague the veteran community, and the majority of our service technicians are US military veterans. We believe that it is the private sector’s civic duty to employ military veterans, invest in their growth, and to operate in a way that is reflective of the characteristics of our military. Future generations will only volunteer to serve in the armed forces if they see their parents and grandparents playing a productive role in society after service.

Our mission is best captured in our Three Beliefs:

1) We believe our customers play a critical role in society;

2) We believe our customers deserve the highest level of service; and

3) We believe, among all of the competitors in the market, we are most capable of providing the highest level of service

Position Summary

Reporting to the Head of Sales, the Inside Sales Associate is responsible for the pipeline and growth of Flagship’s capital equipment sale across our existing customer base. This includes overseeing product sales for our current and future customers, providing quotes and estimates on all equipment requests, and working closely with the sales, customer success, and servce teams to ensure smooth purchasing and issue resolutions in a timely manner.

Responsibilities

• Manage the capital equipment sales pipeline. Understand and prioritize customer requests to maintain and grow the relationship and profitability of Flagship.
• Understand business strategy and how to build long-term client relationships.
• Continually hit and exceed all metrics provided to ensure long term growth and success
• Understand the current healthcare and fitness market in order to recommend next steps, and provide a best in class service to Flagships book of business.
• Work closely with our executive team on product definitions, pricing, and sales techniques.
• Initiate outbound sales calls to build relationships with new customers
• Manage and qualify underpenetrated accounts and develop consultative relationships with transactional customers
• Strategic thinking, deep technical background, strong interpersonal skills, and a passion for both fitness and technology are essential for this role
• Maintain current, detailed and accurate date in our Salesforce.com CRM, providing an accurate sales forecast in real-time
• Sell value added services to business owners and medical professionals
• Special projects as assigned
• Provide exceptional customer service through a wide range of product offerings through Flagship
• Ability to upsell, cross sell, while meeting all customer needs to increase Flagship’s footprint within the expanded market.

Desired Skills & Experience

• Bachelor’s Degree
• Strong communication skills
• Self-motivated individual that takes initiative
• Positive, entrepreneurial approach to each and every day
• Current valid driver's license and clear driving record
• 1 + year's sales experience healthcare preferred
• 1+ years business to business sales experience

Work Location

Primary reporting location is FM Warehouse at 311 Sinclair Rd. Bristol PA, 19007. Or Remote.

Physical Requirements

Physical requirements specific to an office environment will be required including sitting, standing, walking, and utilizing hand and finger dexterity.

• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Occasionally required to lift/push/carry items less than 25 pounds
• Ability to travel frequently by plane and vehicle

It is the policy of Flagship Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Flagship Management will provide reasonable accommodations for qualified individuals with disabilities.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To all recruitment agencies: Flagship Management does not accept agency resumes. Please do not forward resumes to our jobs alias, Flagship Management employees or any other organization location. Flagship Management is not responsible for any fees related to unsolicited resumes.

Job Type: Full-time

Pay: $46,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Supplemental pay types:

• Bonus pay
• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Experience:

• Inside sales: 1 year (Preferred)

Work Location: Remote

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