About the Role

Our team reaches out to Alto's patients who have had successful deliveries to engage the patient in a dialog about their needs and communicates why Alto should be their pharmacy of choice for all of their medicine cabinet. In this strategic role, you will be a key contributor to Alto's growth strategy and profitability lever by engaging with patients to discuss their Alto experience, discussing our service offerings to determine if Alto is a good solution for all their medication regimen. ISS play a key role in patient loyalty, delivering exceptional white glove experience with each interaction.

Accelerate your Career as You:

Patient-Facing

• Engage with patients by phone regarding their initial experiences with Alto and their larger medical needs
• Resolve or facilitate the resolution of any patient concerns/issues
• Confidently communicate Alto's service offering to patients via phone
• Confidently communicate how Alto addresses common pain points encountered by patients using "brick & mortar" retail pharmacies
• Effectively handle common customer objections
• Successfully convince patients to transfer additional prescriptions to Alto
• Make 50 to 60 outbound connected calls per day and achieve goals for converting additional prescriptions

Internal

• Provide Voice of the Customer feedback to Growth/Sales and Customer Care Teams
• Partner closely with the Growth/Sales and Customer Care Teams to identify process improvement opportunities
• Facilitate resolution of patient prescription issues by triaging to appropriate cross-functional teams

A Bit About You:

Preferred Qualifications:

• 2 years of inside sales or account management experience (must include outbound calling responsibilities)
• Friendly disposition, composed, persuasive, excellent communication skills, self-directed
• Ability to adapt to changing process and influence future state best practices
• A passion for Alto's mission and values

Additional Physical Job Requirements:

• Read English, comprehend, and follow simple oral and written instructions. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Assessing the accuracy, neatness and thoroughness of the work assigned.
• Communicating with others to exchange information. Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Frequent repeating motions required to operate a computer that may include the wrists, hands and/or fingers.