Job Summary:

WHO ARE YOU

Do you enjoy live events? Do you excel in fast paced, creative environments? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on…

WHO ARE WE?

Vibee is a global destination experience company, providing exclusive hotel & ticket packages to the best music festivals, concerts and destinations worldwide.

We connect global travelers & music fans to curated Vibee destination experiences, as well as events from our exclusive partners like Live Nation, Insomniac Events, C3 and more.

This is a unique opportunity to join our team of passionate travel experience creators with Vibee and catch the buzz!

THE ROLES & RESPONSIBILITIES

Guest Experience Director

• Responsible for advancing and coordinating Vibee Guest Registration + Concierge operation/office
• Coordinate Ticketing staff and oversee operation of Hotel Will Call
• Manage Vibee Concierge Staff's hours and responsibilities
• Vibee gift bag approval and sourcing
• Manage guest comms (email & Attentive *specialized team member required)
• Maintain financial detail of the above costs
• Actively reviewing Vibee revenue stream

AR Hospitality Manager

• Responsible for advancing all hospitality rider
• Ensure all hospitality needs are met per the advance
• Manage one runner and one support staff that EM will provide
• Secondary POC for all talent teams on the ground

AR Support

• Will report directly to our AR Hospitality Manager
• Will assist AR Hospitality Manager in organizing and distributing all rider needs throughout the weekend
• Must be able to be around talent and maintain a professional demeanor
• Production Assistant- Assist PM with all on-site needs
• Responsible for updating all on-site documents with any ROS time changes
• Ensure Stage Manager has all required stage rider items
• Ensure PM/tech crew are getting meal breaks when required

Stage Manager (Performers)

• Main POC for performers and their handlers
• Ensure the safety of performers while they are walking around the site
• Walk talent from green room space to the venue they will be performing in
• Ensure green room has water, snacks, etc by working with our AR Hospitality Coordinator
• Ensure all performers are on time for their sets
• Ensure green room is left cleaned and secured at the end of each day

Stage Manager (Talent)

• Main POC for talent on our HH and Red Tail Stages
• Liaison between Event Producer, Talent Booker and Talent
• Ensure all talent is on time for each set
• Liaison between talent and hotel AV provider
• Basic DJ Tech knowledge required for troubleshooting when necessary
• Site Ops Manager- Main POC for creative team for any/all site ops related needs
• Liaison between creative vendor and Event Producer during the load-in process
• Ensure all creative pieces are set up safely and securely
• On call to assist with any site ops needs throughout the event weekend

HX Support

• Will report directly to our HX Manager in destination
• Will assist during box office hours with all guest questions, needs and/or concerns
• Must be tech literate as they will be working on an iPad or laptop in our systems
• Previous customer service experience is highly recommended

Staffing/Office Manager

• Responsible for all communication with local staff including pre-event, during event and post event. Details for these comms will be provided by Producer/EC
• Will be the main POC for all local on the ground staffing
• Will be responsible for the office set up, radio check-in/out, organizing supplies, etc.
• Responsible for tracking and submitting local labor hours to Producer for payment

Hotel Manager

• Vibee FTE that will manage all hotel contacts and contracts
• Will be the main POC in destination for any rooming challenges that need to be worked through
• Will keep Producer updated on all payments to ensure every partner is paid on time

Hotel Coordinator

• Ensure all Hotel EDC guest reservation match up with rooming list provided by hotel
• Ensure all Hotel EDC guest reservation match up with rooming list provided by hotel
• Main POC between hotel and Event Producer / HX team
• Assist guests with any check-in questions and concerns
• Review all rooming lists prior to check-in day

Event Runner

• Run errands as necessary for event team
• Must have their own working vehicle
• Must keep track of all spending and have receipts for each transaction

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

EQUAL EMPLOYMENT OPPORTUNITY
Insomniac strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

Hiring Salary Range: $16-25.00 an hour

Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Insomniac takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.