Insurance Customer Service Representative
Job description
· Proven track record of trustworthiness, dependability and ethical behavior
· Excellent communication skills: written, verbal and listening
· Must have strong interpersonal communication skills
· Must be motivated and determined
Responsibilities for the Insurance Customer Service Representative:
· Effectively manage large amounts of incoming calls
· Generate sales leads
· Identify and assess customers' needs to achieve satisfaction
· Build sustainable relationships of trust through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Take the extra mile to engage customers
· Reconcile and process money movement and transportation queries
Job Type: Full-time
Pay: $40,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location: In person
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