Job description

Position: Intake Advocate (Part-time, 7a-7p Saturday and Sunday)

Supervisor: Intake Advocate Supervisor

Purpose: To answer the crisis hotline at the Crisis Center during an assigned shift and provide assistance to clients and co-workers as needed.

Position Qualifications:

• A high school diploma/GED
• Ability to be proactive in advocating for the victim-survivor client.
• Ability to demonstrate awareness and sensitivity to the diverse cultural, ethnic, and social backgrounds of clients.
• Use crisis intervention techniques that promote client empowerment and self-determination.
• Ability to communicate effectively both orally and in writing.
• Ability to work as a team member.
• Flexibility regarding work schedule.
• The ability to communicate in Spanish is helpful.

Special Employment Conditions:

• This is a non-exempt, hourly wage position which may include overnight, weekend and evening work.
• Must attend a 40 hour sexual assault training within 6 months of hire date.
• Conduct yourself according to the Vision and Mission of the agency.
• May take pictures, produce artwork or other creative works for agency projects, all which becomes property of agency.

Duties and Responsibilities:

• Agency duties shall be, but not limited to:
• Provide client-centered and trauma-informed approach to client care.
• Work shifts, as needed to ensure 24/7, 365 phone coverage.
• Assure hotline phone is answered at all times.
• Provide crisis intervention, information for referrals, and supportive listening for incoming calls and request for assistance.
• Conduct initial intake information and complete paperwork.
• Assign each new client to a Victim Advocate/Case Manager
• Refer all client interaction to the Case Manager
• Maintain a professional relationship that assists clients in goal attainment.
• Clean and prepare client rooms as needed.
• Clean office and other work areas as needed.
• Assist Case Managers as instructed.
• Collaborate with other staff to provide timely responses to all residents.
• Attend meetings, conferences, trainings as requested.
• Conduct the Crisis Support Specialist position in compliance with all state and federal regulations.
• Fill client supply requests
• Provide transportation for clients and their children as needed.
• Adhere to agency policies and procedures.
• Other duties as assigned by the Director of Client Services or Executive Director.

Job Type: Part-time

Pay: $16.00 per hour

Schedule:

• Weekend availability

COVID-19 considerations:
Masks required

Language:

• Spanish (Required)

Work Location: In person

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