Since 1985, Springfield Psychological has continued to grow and evolve to become one of the largest outpatient behavioral health practices in the region and has preserved its culture, simply described as warm and friendly.

We provide a wide range of psychotherapy and psychiatry services to the people of Delaware, Montgomery, Chester, Philadelphia and Berks Counties.

Springfield Psychological is a community of professionals dedicated to being the premier provider of outpatient behavioral healthcare in the tristate area. We embrace a culture of excellence which values and invests in one another and those we serve.

We are currently seeking an Intake Scheduler to join our team at our Springfield location. The role represents Springfield Psychological while speaking with prospective patients who seek psychological and/or psychiatric services. The Intake Scheduler is responsible for matching the prospective patient with the most appropriate clinician based on the needs of the patient, as well as, verifying insurance and financial responsibilities of the patient, managing a high volume of phone calls and patient referrals from Primary Care Practices, and working successfully on a high functioning team!

Desired Experience and Requirements:

• Experience working in a medical or behavioral health office highly desirable
• Thorough understanding of insurances, including verifying insurance status and reviewing patient financial responsibility based on their plan coverage
• Ability to handle high volume of phone calls in a professional, service-oriented manner
• Excellent interpersonal skills with an energetic personality are a must for this position as this position interfaces with our clients on a routine basis
• Ability to manage change in an optimistic manner
• Ability to ask questions when help is needed and offer suggestions to complete work effectively and efficiently
• Ability for critical thinking when issues or concerns are raised
• Ability to manage multiple tasks and re-prioritize tasks
• Proficiency with Electronic Medical Record (EMR), Navinet billing software and Microsoft Office products, including Outlook, Word, Excel, etc.

Competencies:

• Ability to maintain confidentiality and act in accordance with HIPAA regulations required
• Strong communication skills, specifically exhibiting empathy when interacting with patients over the phone
• Ability to work in a team setting, upholding the mission and values of Springfield Psychological in your interactions with both colleagues, clinicians and patients
• Attention to detail, ensuring accuracy and completeness of work, with an eye for process improvements and efficiencies

Why Join Our Team?

Our culture means everything to us! We are committed to providing a psychologically healthy workplace for all of our employees. In recognition of this commitment, we were awarded the “Psychologically Healthy Workplace” award by the American Psychological Association’s Center for Organizational Excellence in 2017.

In addition to a competitive compensation, we also offer:

• Healthcare benefits, including medical, dental and vision coverage
• Health savings accounts
• 401k plan with 3% safe harbor contribution
• A work environment that provides an opportunity to make a difference!'