YMCA International Services is a unique branch of the YMCA of Greater Houston and seeks to meet the needs of Houston’s significant refugee and immigrant communities. We provide comprehensive programs that focus on building human assets and fostering self-sufficiency. The Case Manager will primarily be responsible for the assessment of newly arrived clients, enrollment in the Refugee Cash Assistance program, as well as connecting clients to additional community resources and programs based on their eligibility.

Essential Functions:

• Responsible for assessing new arrival needs, determining eligibility, and connecting with other programs.
• Responsible for scheduling, intake, and orientation to eligible clients in a timely manner.
• Responsible for determining eligibility based on income and other variables as per RCA guidelines.
• Applying program guidelines to request clients' checks in a timely fashion.
• Distribute client checks as per guidelines and maintain required financial records and systems up to date.
• Counsel clients regarding program requirements and follow up on their compliance.
• Responsible for preparing over and underpayment reports and participating in the recovery process.
• Responsible for maintaining files and materials as per RCA guidelines.
• Perform payment reduction and termination as per guidelines.
• Apply sanctions and participate in the appeal process as needed.
• Perform monthly follow-ups with the EOIR system to ensure client eligibility.
• Report changes in eligibility to other programs and applied termination in benefits if needed.
• Request compliance information from Employment Case Managers on a monthly basis and maintain data collected from Employment Case Managers.
• Be familiar with RCA compliance guidelines.
• Prepare RCA Applications and RCA/Employment Compliance form.
• Verify and prepare financial documentation and any other relevant forms or letters for the Texas Department of Human Services and USCIS.
• Disburse checks to clients per program guidelines.
• Responsible for uploading eligibility documentation, reconciling, and maintaining accurate data entry of financial information into all data systems.
• Responsible for requesting transfers from other states and processing transfer paperwork in a timely manner.
• Responsible for referring all newly arrived to Refugee Medical Services as per CMA contract.
• Participate in Food Pantry distribution rotation.
• Airport pickup when deemed appropriate and necessary
• The case Manager is ultimately responsible for all of the cases assigned.
• Report suspicious and inappropriate behaviors and policy violations
• Follow mandated abuse and incident reporting requirements
• Meet timelines and deadlines related to supporting systems and employee compliance. An example includes but is not limited to Kronos Workforce Ready to review and submit own time sheet.
• Participate in the rotating schedule for the food pantry and airport pickup.
• Other duties as assigned.

Outcomes:

• Case Managers are directly responsible for more than 150 cases.
• Case Managers are responsible for services being provided within the eligibility timeframe.
• Case Managers are responsible for having financial assistance available to clients on the due date.
• Client files are current and provide a complete picture of the services provided.
• Case Managers are responsible for the monthly follow-up of clients through the completion of the program.

The YMCA of Greater Houston provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local laws.

• Excellent written and verbal English communication skills;
• Highly developed computer skills;
• Ability to effectively manage time and resources;
• Team player, self-motivated, responsive, and excellent trouble-shooter;
• Bachelor’s Degree and/or relevant professional experience;
• Previous clerical/office experience helpful;
• Fluency in (spoken, written, and reading) Spanish required

All positions are filled in response to current refugee arrivals and their language needs; as language needs change, this will necessitate flexibility in our staffing. This position is grant funded.

The YMCA of Greater Houston provides the following for full-time staff:

• Highly competitive compensation
• Generous and flexible PTO
• Health, dental, and vision insurance
• Long term disability, basic life insurance and other voluntary benefits
• 403(B) retirement plan
• Free YMCA membership

The YMCA of Greater Houston provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local laws.