About The Kennedy Center

“I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy

The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.

At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.

Why Join Us

We offer a comprehensive range of benefits to all employees including:

• Staff offers for discount tickets
• We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video!

Job Description

Retail Operations generates revenue to support the mission and programs of the KC; educates the guest about the performing arts; builds brand equity for the KC; offers exclusive member discounts; and engages with volunteers who are ambassadors in the community.

The Retail Inventory Assistant is responsible for helping the store exceed sales plan and profitability targets through timely and efficient processing of inventory and e-commerce order processing and fulfillment. This position will work closely with the Inventory/Warehouse /Visual Manager, Buyer, Fiscal Analyst, Retail Director, Staff and Volunteers in the warehouse and in the shop while performing a variety of duties related to inventory receiving, processing, warehousing, replenishment and distribution. As needed, associate will assist with e-commerce order fulfillment and shipping and customer service in the Gift Shops. This is a temporary position through 8/30/2023 to support high volume 2023 summer programming, with possible extension based on business need and job performance.

Key Responsibilities

• Process, store and distribute inventory. Count incoming shipments and label, fold, organize and store merchandise for the shops and concessions. Assist with retrieving merchandise from multiple stockrooms and distributing stock to various shop and concessions locations based on business needs. Assist the Warehouse Manager and Warehouse Associate with inventory cycle counts as needed to maintain integrity of inventory.
• Assist staff/co-workers in the shops and concessions, selling to and providing customer assistance as needed.
• Assist with E-commerce Fulfillment; picking, packing and shipping orders.
• Assist with setting up and breaking down concessions pop-ups and kiosks, shop pop-ups, and trunk shows.
• Other duties as assigned.

Key Qualifications

• Associate degree and/or some college coursework desirable
• High school diploma/ or GED required
• Familiar with point of sale inventory system (Heartland Retail)
• Familiar with Microsoft Office
• Familiar with Shopify e-commerce platform
• Experience and skills using technology (POS, Apple iOS, Shopify, Microsoft Office Applications) and ability to quickly learn new technologies
• Able to stand for extended periods of time, to walk distances up to a quarter mile, and to both climb 10+ steps and ladders. Able to work in different environments including those without climate control
• Able to work varied days and hours, including evenings, weekends and holidays as needed based on business needs