Job Summary:

Under general supervision, communicates with Analysts, Category Managers and the Store Manager to ensure the proper mix of merchandise is on order and received in the business unit to assist in providing a great customer experience and achieve the annual sales goal. They are responsible for the annual inventory process for the business unit. They will ensure that merchandise is properly tagged and displayed in the store. They will perform related supervisory and professional work as required.

We are Boaters serving Boaters with a mission of More Water, Less Hassle! Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer.

Duties/Responsibilities:

• Ensures perpetual count accuracy
• Manages annual inventory process within the store
• Responsible for Asset Protection and store shrink goals are achieved
• Alerts management to potential security or loss prevention issues
• Communicate to store associates important information on Asset Protection policies and guidelines
• Ensures all merchandise fixtures are properly stocked and correctly labeled
• Ensure that merchandise is properly tagged and displayed in the store
• Assists with inventory, including receiving and stocking merchandise
• Ensure all product locations are front, faced and replenished with available overstock
• Process let downs as needed
• Greet and receives customers in a welcoming manner
• Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
• Directs customers by escorting then to the aisle or location of product
• Assist customers with drop ship or special order purchases
• Provides outstanding customer service
• Understand buy online and pick up in store process
• Assist with Buy on line ship from store process
• Keep aisle and sales floor neat, clean and organized
• Remove any hazards or obstacles that may impede walking the aisles or sales floor
• Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
• Perform other job-related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills..
• Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

High school diploma or equivalent.

Physical Requirements:

• Must be able to lift up to 50 pounds at times.
• Ability to be mobile on the sales floor for extended periods of time.