Job description

IoT Technician

Facility Contract Services – Pembroke Pines, FL

Facility Contract Services is a Florida based contract services company, responsible for the employment and management of personnel for municipal clients. Facility Contract Services is currently seeking dynamic and goal-driven employees for the City of Pembroke Pines Police Department Division. Employees that are motivated to take on today’s greatest challenges and rewards in the field of local public services and who are passionate about making a difference in local government.

This exciting opportunity in the City of Pembroke Pines offers excellent compensation and benefits including health insurance and 401(k) with a Company match.

Job Summary

The IoT Technician position will provide technical and product support for a distributed network of proprietary IoT devices installed across a wide geographic area of the city. The IoT Technician will become an expert user of the software, hardware, and firmware components the city's IoT systems platforms and will need to have a strong comfort level working with software interfaces as well as hardware. The IoT Technician will also become an expert user of non-network devices. City devices include IP Cameras and access control devices for doors and gates. The ideal candidate will have experience in computer networks, monitored security Video Management Systems, and/or access/alarm control systems as they operate in a similar network topology or have worked within a custom IT or IoT environment. The IoT Technician will work to resolve issues using the telephone, email, and remote desktop processes. They will work with vendors and system administrators to understand software functionality and create documentation for support and training. Must be organized and able to successfully manage multiple requests and projects with shifting and/or growing job responsibilities.

Job Responsabilities:

· Work on all assigned task or other special project task directed by the Municipal Security Manager.

· Troubleshoot, diagnose, and correct low voltage installation issues that arrive in the field. 

· Investigate and resolve issues or escalate if necessary. 

· Become a technical point of contact with outside building managers, project managers, AHJ's, electricians and different subcontractors for product installation. 

· Communicate and support remotely through telephone and email as necessary. 

· Work with other CCTV/Access Devices that are not network devices and troubleshoot and resolve issues as directed by the MSU Manager.

· Ensure compliance with all applicable codes and standards. 

· Provide a positive experience to users and be a face of the company in the field by helping achieve finished installation results of the product. 

· Experience working with high-volume ticketing system for service.

· Provide follow-up on customer service by email or telephone after service is completed and update MSU’s work order system in a timely manner. 

· Submit reports as required on security related issues to the MSU Manager. 

· Follow all company procedures and safety practices. 

· Complete all work orders effectively and efficiently. 

· Train and prepare users or operators with proper operating procedures. 

· Must work well with others and be an effective communicator.

Experience and Certifications :

Associate degree in a technical field is preferred. 

CompTIA A+ , Network +, or other related field certifications are preferred. 

3+ years of experience working with networked devices. 

Experience working with Microsoft Office Systems (MOS) and Adobe Pro. 

Customer service experience is preferred. 

Knowledge of computer networking protocols such as TCP/IP, HTTP is preferred.

Physical and Mental Demands:

This position requires the incumbent to work in a fast-paced environment, with the ability to meet frequent deadlines. While performing the duties of this job, the incumbent must regularly sit and talk or hear. The incumbent is frequently required to use hands to touch, handle or feel. The incumbent is occasionally required to stand and walk. The incumbent may be required to occasionally perform a full range of motion with lifting and/or carrying items weighing up to 25 pounds. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Working Enviroment

Work is performed in a standard office environment. The noise level in the work environment is usually moderate. The incumbent may be required to travel to job sites, other City buildings and locations. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

BENEFITS

One of the many advantages of working with the Vesta Property Services family of companies are the great benefits that we offer to you and your eligible dependents. We offer benefits that foster the health and well-being of you and your family such as medical, dental and vision coverage along with programs to enhance your financial security such as disability, life insurance and a 401 (k) retirement plan just to name a few. Benefits are offered to full-time employees (30+ hours per week).

AAP/EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DRUG FREE WORKPLACE

In compliance with the Drug-Free Workplace Act of 1988, Facility Contract Services has a longstanding commitment to provide a safe, quality-oriented and productive work environment consistent with the standards of the community in which the company operates. Alcohol and drug abuse poses a threat to the health and safety of Facility Contract Services employees and to the security of the company's equipment and facilities. For these reasons, Facility Contract Services is committed to the elimination of drug and alcohol use and abuse in the workplace.

OTHER DUTIES MAY BE ASSIGNED

The above statements reflect the general information considered necessary to descript the principle functions of the job and should not be construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 10 hour shift

Work Location: One location

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