IS Technical Field Specialist (Heavy Travel)

PAM Health
Full Time
Remote
Posted
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Job description

IS Technical Field Specialist
This position will require 75%-90% national travel
Job Responsibilities:

  • Installs, configures and troubleshoots Thin Clients, and laptops and desktops with Windows 7, 8, 10 & 11 operating systems
  • Assists Network Engineer and Helpdesk in troubleshooting network issues as required
  • Keeps customer and IS team informed of issues and provides status updates in ticket tracking system (Service Now)
  • Image capturing for computer deployments
  • Provides Tier II-III technical support to Helpdesk and corporate office when onsite
  • Provides after hours support through on-call availability, with flexibility to work on varied shifts

POSITION QUALIFICATIONS:
Education and Training:

  • Desired: Bachelor’s degree or equivalent of education and experience
  • Preferred: Bachelor's degree in Computer Science
  • Desired: A+, Security+, MCSA, or MSP certification, and HIPPA certification

Experience:

  • 3 years+ experience working in a Windows environment

Knowledge, Skills, and Abilities:

  • Experience working with Windows (7/8/10/11)
  • Current Active Directory maintenance knowledge
  • PC hardware, printers, scanners, computer peripherals, mobile devices (iOS, Android)
  • Client PC connectivity - Ethernet, TCP/IP and VPN
  • Prior experience maintaining and troubleshooting servers and network issues
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users

Job Type: Full-time

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