Job description

As an IT Analyst, you will be responsible for providing primary and secondary service support. Utilizing pre-defined actions to handle both normal course of business activities and critical events, including escalation to key parties. The team monitors a variety of services and functions that can range from enterprise network, database, server, and security systems to various business technologies. Minimum Qualifications

· IT Support, 2 years (Required)

· Network Support, 2 years (Preferred)

· Active Directory, 2 years (Preferred)

· Monitoring, 2 years (Preferred)

· Server Management, 2 years (Preferred)
Knowledge, Skills, and Abilities
· Proactively react to alerts by performing correctional tasks to remediate issues and prevent larger issues from occurring.

· Provide daily support for the infrastructure team by performing daily operations that will overall optimize the system environment. This includes but does not limit to resource allocation, VM migrations, storage analysis, system upgrades, etc.

· Provide daily support for the infrastructure teams by performing daily operations that will overall optimize the networking and server environment. This includes but does not limit to adding additional networking equipment to the environment, fail-over and maintenance testing, OS upgrades, etc.

· Support various teams to ensure stable operations.

· Effectively escalate service impacting issues to the correct teams and collaborate to ensure the issue is resolved as soon as possible. Preliminary troubleshooting before escalating is required.

· Ensure monitoring tools are tweaked and configured properly to effectively send proactive alerts.

· Network Support

o Analyzes network performance, provides network support, and performs system maintenance tasks.

o Provides network support and resolves connectivity issues.

o Configures hardware and software to optimize network communication.

o Manages IP addresses and resolves conflicts.

o Monitors and maintains network servers and performs upgrades.

o Performs system administration tasks and ensures network security.

o Process documentation and monitor network performance metrics.

Job Type: Full-time

Pay: From $42,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Night shift

Ability to commute/relocate:

• Oklahoma City, OK 73116: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Network support: 1 year (Preferred)
• Active Directory: 1 year (Preferred)

Work Location: One location

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