Job Description – School Based Information Technology Associate

About CANO

Community Academies of New Orleans (“CANO”) is a new charter school management organization created to bring together Esperanza Charter School, Foundation Prep Charter School, and Lafayette Academy Charter School with the ultimate goal of strengthening all three schools. The nonprofit boards that governed Foundation Prep and Choice Foundation voted to establish this partnership in 2019 to benefit from the organizations’ shared values, similar programming, and strong leadership, and set operations of CANO to launch ahead of the 2020-2021 academic year.

CANO’s vision is to build a system of exemplary schools, deeply influenced by our students, families, and communities, with graduates who are committed to being community advocates and leaders. Its mission is to cultivate schools that nurture students’ character and critical thinking ability in responsive learning environments, thereby equipping them to be impactful community leaders. CANO will strive for high academic performance at all our schools while securing partnerships and programming that use community assets to support our schools and students. In doing this, CANO brings a fresh, yet grounded, vision to the New Orleans charter landscape and forges a new path ahead for students, families, and communities alike.

CANO’s Values are:

• INTEGRITY. We always do the right thing.
• TEAMWORK. We work and grow together.
• PASSION. We love our students; our community; our work.
• DIGNITY. We value and respect every member of our community.

• COURAGE. We approach challenges with optimism and confidence.

About the Role

The School-Based Information Technology Associate is required to provide IT support to faculty, staff, and students. The IT Associate is expected to support and demonstrate strong technical aptitude necessary to cope with rapidly changing technology, and work productively with minimal supervision. The IT Associate reports directly to the IT Director and the Principal.

Essential Job Duties

• Resolve technology based questions and issues via telephone, email, and/or in-person
• Manage Google for Education suite applications and Windows desktops, server applications, cloud-based services, printers, desk phones, smartphones, and portable devices in-person and remotely
• Provide network administration for network users and IT assets
• Make requested updates to the school websites as needed.
• Responsible for computer, tablet, and smartphone provisioning, installs and upgrades
• Ensure desktop computers and smartphone devices interconnect seamlessly with file servers, email servers, conferencing systems, and financial systems
• Ensure effective and reliable backups are being performed
• Monitoring and troubleshooting firewall, switch, Windows servers, and HCI hosts
• Provide user training and orientation on hardware, software, and cloud-based services
• Maintain, assess and secure inventory of installed software, hardware, manage software licensing and follow proper procedures for the disposal of electronic assets
• Maintain, uphold and enforce IT documentation procedures, standards, best practices, settings, installation sequences and back-out instructions
• Participate in hardware and software evaluations/reviews and recommend purchases to the IT Director
• Emergency Operations support as assigned
• Hours: 7:45 am - 4:00 pm - Monday - Friday and some evening and weekends

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  Commitment to providing and outstanding education for the children of New Orleans
• Willing and able to carry out the mission and model the values of Community Academies of New Orleans
• Bachelor’s degree (preferred)
• Two or more years of IT experience (preferred)
• Strong problem solving skills
• Strong verbal and written communication skills
• Willingness to participate in professional development and instructional best practices

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  Must be able to remain in a stationary position for 75% of the workday while providing instruction.
• Regularly and frequently required to sit, stand, walk, talk, hear, operate a laptop or desktop computer, hand-held learning devices and other office equipment, inside the classroom and school building while monitoring students productivity and behavior on a daily basis.
• Occasionally reach with hands and arms and must lift and/or move up to 10 pounds.
• Occasionally ascend and descend stairs to migrate throughout the workspace

CANO Schools offer competitive salaries commensurate with experience and a comprehensive benefits package. Aside from extensive professional development, all of our instructional staff members are equipped with a laptop computer, email, and all necessary supplies. We also require all employees to be fully vaccinated and provide proof of the COVID-19 vaccination within 30days of the date of hire.

EEO Statement

CANO believes in the importance of being a diverse, equitable and inclusive organization that enables our students and staff to thrive. We are committed to building a talented team that reflects the diverse backgrounds and experiences of our students. "We celebrate diversity and are committed to creating an inclusive environment for all employees. Community Academies of New Orleans is an EEO employer and prohibits discrimination, harassment or retaliation in accordance with federal, state and local laws."