Job description

About the Role: EGlobalTech is looking for a IT Customer Support Consultant to be part of a team that supports compliance requirements for a Department of Homeland Security (DHS) component office and its surrounding programs. The ideal individual will support a full range of IT logistics planning and acquire affordable and supportable IT systems as well as inventory control and property management functions required to account for IT resources, warranties, licenses, and technology refresh planning. EGT offers excellent compensation and career growth potential. All employees are eligible for our benefits including PTO, paid holidays, corporate events, continuing education reimbursements, 401K w/ company match, an Employee Stock Purchase Plan (ESPP) available through Tetra Tech, and more. Come be part of the solution with us!
Responsibilities:

• Collect, review and update information and documentation related to the sustainment planning for IT equipment and applications
• Support requirements determination that include support equipment; supply support; packaging, handling, storage, and transportation; and provisioning requirements
• Support training system requirements determination
• Support computer resource requirements determination
• Support level of repair determination
• Support data requirements determination
• Prepare, review and update performance-based metrics related to support contracts
• Collect, review and update information and documentation related to the Asset Management of IT equipment and applications
• Provide property management/warehousing support services to include receiving and distribution of supplies, light moving duties, general knowledge of inventory control, and continued upkeep of maintenance logs
• Provide supply support, including preparing and monitoring documentation and records within a Sunflower (Oracle) property management system, Microsoft System Center and ServiceNow Software Asset Management
• Collect, review and update information and documentation related to the warranties and licenses for IT equipment and applications
• Collect, review and update information and documentation related to the sustainment planning for IT equipment and applications
• Prepare, review and update program-level Integrated Logistics Support Plans (ILSP), applicable references. Coordinate with, provide inputs to, and participate with stakeholders, reviewers and individual program/project managers

Required Qualifications:

• Active Secret Clearance
• Bachelor's Degree in Information Technology, Engineering, or related field is desired but not required.
• 5+ years of experience in an IT support role, Federal Consulting experience is preferred.
• Experience with supporting logistics management functions to include inventory control, asset management, and property management for implementation, deployment, and sustainment of complex IT systems
• Experience in warehousing support services to include receiving and distribution of equipment
• Experience using inventory / asset / property management tools that include Sunflower (Oracle) property management system, Microsoft System Center, or ServiceNow Software Asset Management
• Knowledge and understanding of the DHS SELC process as identified in DHS AD 102-01
• Demonstrated strong written and oral technical communication skills, and proficient in Microsoft Office suite of products
• This position requires a badge and or clearance that will require an extensive background, credit, and drug screening requirement.

Desired Qualifications:

• Demonstrated experience supporting the DHS Components in logistics management functional elements and inventory control/property management functions.
• Knowledge and understanding of DHS acquisition policy and processes as identified in DHS AD 102-01
• Understanding and Knowledge of the DHS organization
• Advanced Degree in Information Technology, Engineering or related technology field
• Certified Supply Chain Professional (CSCP), Certified in Production and Inventory Management (CPIM), or DAWIA Life Cycle Logistics Level II Certification
• PMP Certification.

About Us: EGlobalTech (EGT), a wholly owned subsidiary of Tetra Tech, provides the public sector with innovative solutions, leveraging cutting-edge tools and methodologies to meet the Government’s most pressing business needs. At the core of our business philosophy, technology opportunities are tightly woven with business goals to guide true transformations. EGT integrates cyber, technology, and business expertise to cross-pollinate, educate, and enhance awareness to better prepare for our customer’s challenges.
EGT’s innovative advantage is the horizontal R&D services of EGT Labs focused on high-value, repeatable solutions in Artificial Intelligence (AI), Robotic Process Automation (RPA), DevSecOps, and cloud transformation to solve customer challenges and they surface and advance program mission.
EGT’s cooperative community of experts makes our solutions adaptive, forward thinking, and teams able to provide end-to-end results. Our highly motivated employees thrive in a culture that encourages out-of-the-box thinking, collaboration, and an environment where you can excel. For more information, please visit our website at www.eglobaltech.com
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*Pay and Benefits*
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here. https://www.eglobaltech.com/careers
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*Equal Employment Opportunity: *
As a condition of employment with EGlobalTech, any successful job applicant will be required to successfully complete a background investigation, which may also include a pre-employment drug screen and/or a credit check for positions in some areas of our business. EGlobalTech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, status as a protected veteran, sexual orientation, gender identity, or status as a qualified individual with a disability. EGlobalTech participates in the E-Verify program. EEO is the law.
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*COVID Response*
In order to enter EGT facilities in the U.S. and to attend EGT events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 72 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your EGT Recruiter.

Job Type: Full-time

Application Question(s):

• Will you be able to work on-site 2 days a week in Washington, DC?

Experience:

• Customer service: 5 years (Required)

Security clearance:

• Secret (Required)

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