Job description
Working Job Description
§ Video teleconferencing and conference room support
§ Set up and stand by support for Sr. Executives as well as for end users as required
§ Move, add and change and operational telephone and VoIP support
§ Basic technical certification, hardware repair, component level knowledge, operating system (Windows, Unix/Linux, Apple) and application knowledge, troubleshooting techniques, physical capabilities to include lifting up to 50 lbs.
§ Install and configure network devices (i.e. network printers, scanners, plotters, PCs, etc.). Troubleshoot problems with network printing and scanning devices. Perform data termination/ activation in telecommunication closets aka network connect (activation of data drops).
§ Repair and replace data connectors on network cables and data drops.
§ Assist in the relocation of LM employees on the facility (move PCs and activate data drops in new location). Troubleshoot network issues with PCs and LAN (duplex mismatches, duplicate IPs, corrupt firewall software, proxy configuration issues, etc.)
§ Assist with imaging of laptops and PCs for deployment.
§ Demonstrates excellent Customer Service including project support as directed by LMC management.
§ Setup and configure PCs (creating local accounts and acquire static IPs on non-Lockheed Martin Intranet (LMI) networks).
§ LAN/NETWORK connectivity, and basic network connectivity assessment for troubleshooting or setups
§ Demonstrates professional desktop support history with a variety of platforms / systems / applications and tools. Desktop expertise with all aspects of computer functionality, system operation, and infrastructure including, but not limited to:
§ Network protocol
§ Strong ICMS (Install, configuration, move, surplus) and network experience
§ Evaluates and tests software programs to verify functionality according to specifications and standards
Requirements:
Qualifications
One to two years of experience working as an IT Generalist. Performs a variety of duties in support of end users for IT hardware and/or software. Under general supervision, this position may require collaboration with technical and managerial staff. Work methods and/or sequence of work is governed by oral/written instructions and established procedures.
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