Job description
Job Description
Provide first-tier, technical support & problem solving management to end users on issues of computer operations, including installations, setup, error messages and application use.
*** Must be able to work in the evening during the week and /or on the weekends. ***
Candidate must have the ability to identify research and resolve technical problems in a Windows 7 & Windows 10 environment. Candidate would need to have superior customer service skills, ability to document and track requests for assistance and escalate unresolved issues to higher level support in accordance with established policies and procedures.
Required Education, Experience, & Skills
Hands-on experience with MS Office 2016 Applications, Internet Explorer and Outlook
Preferred Education, Experience, & Skills
3+ Years with HS or 2+ Years with AA or 0+ Years with BS
Windows, Microsoft Office suite, Active Directory, Service Now ticketing software, remote troubleshooting
About BAE Systems, Inc.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.
At BAE Systems, we celebrate the array of skills, experiences, and perspectives our employees bring to the table. For us, differences are a source of strength. We’re laser-focused on high performance, and we work hard every day to nurture an inclusive culture where all employees can innovate and thrive. Here, you will not only build your career, but you will also enjoy work-life balance, uncover new experiences, and collaborate with passionate colleagues.
Provide first-tier, technical support & problem solving management to end users on issues of computer operations, including installations, setup, error messages and application use.
*** Must be able to work in the evening during the week and /or on the weekends. ***
Candidate must have the ability to identify research and resolve technical problems in a Windows 7 & Windows 10 environment. Candidate would need to have superior customer service skills, ability to document and track requests for assistance and escalate unresolved issues to higher level support in accordance with established policies and procedures.
Required Education, Experience, & Skills
Hands-on experience with MS Office 2016 Applications, Internet Explorer and Outlook
- Experience with Windows 7, Windows 10, Citrix, VPN and Remote access
- Experience with Dell & HP laptops and desktop computers, along with a variety of peripheral support
- Ability to manage Active Directory user, group and computer accounts
- Experience in installation and support of PC hardware and peripherals, such as HP printers
- Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and
- Knowledge of security applications including antivirus software
- Knowledge of Blackberry UEM, Android and iPhone a plus
Preferred Education, Experience, & Skills
3+ Years with HS or 2+ Years with AA or 0+ Years with BS
Windows, Microsoft Office suite, Active Directory, Service Now ticketing software, remote troubleshooting
About BAE Systems, Inc.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.
At BAE Systems, we celebrate the array of skills, experiences, and perspectives our employees bring to the table. For us, differences are a source of strength. We’re laser-focused on high performance, and we work hard every day to nurture an inclusive culture where all employees can innovate and thrive. Here, you will not only build your career, but you will also enjoy work-life balance, uncover new experiences, and collaborate with passionate colleagues.
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