Job description
Who we are:
The Democratic National Committee (DNC) Tech team is a diverse team that builds and delivers technology used by candidates and organizers in all 50 states and 3,413 counties across the United States to analyze data, organize campaigns, raise money, and get out the vote on election day! We hire product managers, engineers, researchers, designers, security practitioners, IT professionals, and data scientists to develop a rich technology ecosystem for progressives—building tools ourselves and partnering with other companies and organizations.
The role:
The Democratic National Committee’s Tech team is hiring an IT Help Desk Technician to join our on-site support staff! We are looking for someone who can ensure that the Democratic National Committee runs smoothly from a technical perspective, and ensures our staff can fight to win elections in every zip code. The ideal candidate will assist the IT Help Desk Manager build, implement, and manage our workplace experience programs.
Responsiblities:
- Support our staff across the country to solve their most pressing technical needs. We favor progressive, cutting-edge technologies such as Okta, GSuite, Macs, Chromebooks, JAMF, and rely on automation, scripting and security keys to keep our staff safe and productive!
- Updating and curating documentation to ensure our policies, workflows and technical information are kept up to date.
- Manage long-term projects from start to finish, ensuring we don't get caught up in the day to day tasks.
- Communicate effectively with clients from both technical and non-technical backgrounds.
- Assist and support for events, such as All-Staff meetings, press conferences, and more.
- Manage and response to IT tickets in a timely and customer service driven manner;
- Escalate to tier 3 resources after exhausting all efforts at tier 1-2 level;
Experience & Qualifications:
- Dedication to customer service with strong interpersonal skills;
- Prior experience as a Help Desk Associate or Help Desk Technician;
- Previous experience in politics is preferred, but not required;
- Basic knowledge of networking such as TCP/IP, routing and switching;
- Experience with both computer and mobile device enterprise management systems such as Google Workspaces and JAMF;
- Knowledge of macOS and chromeOS is preferred;
- Experience with ticketing systems including reporting and analysis such as Jira or Zendesk; and
- Abilityto work independently and manage multiple tasks simultaneously.
We’re definitely looking for someone with Help Desk technical know-how but don’t require previous experience in politics.
If you are coming from industry, however, be aware that some things are different in the world of politics. You might legit help save the world!
Flexibility to work in one of our scheduled shifts if and when the existing associate cannot work that shift. These shifts are: 8:30 AM - 5:30 PM EST, 9:00 AM - 6:00 PM EST, or 11:00 AM - 8:00 PM EST. This role is required to work from our D.C. headquarters no less than 4 days per week.
The salary for the IT Help Desk Associate position is $70,000, on an annualized basis, commensurate with experience and qualifications. This position is eligible for overtime wages and is in the bargaining unit represented by SEIU Local-500.
This position requires up to 15% travel both in the Washington, D.C. area and across the country to attend and support meetings and events.
The Democratic National Committee (DNC), is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The DNC is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or physical disability, or any other legally protected basis. The DNC will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.
The DNC requires all employees to be "up to date" on COVID-19 vaccination status as prescribed by the CDC as a condition of employment, unless otherwise prohibited by applicable law. If you seek a reasonable accommodation in relation to the DNC’s COVID-19 policy, you should speak to the HR team prior to reporting to an office location.
Benefits:
The DNC offers a generous benefit package, including:
- More than 30 days of paid time off, including Federal holidays, vacation, and personal days;
- Health and dental insurance for employee and dependents;
- 90% paid by the DNC, 10% paid by employee;
- Supplementary vision plans available to employees for purchase;
- Up to a 4% employer match DNC 401(k) plan;
- Employee Assistance Program (EAP) available to DNC employees and their dependents at no cost to staff;
- Pre-tax Flexible spending account benefits available to employees and dependents.
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