Job description
LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium ion polymer batteries and packs for electric vehicle (EV) and energy storage applications. LGESMI is a wholly-owned subsidiary of LG Energy Solution, a South Korean company that has global operations focused on petrochemical products, information/electronic materials, and energy solutions. LG Energy Solution is part of the LG Group. Come join the leader in advanced EV batteries! www.lgenergymi.com
Responsibilities:
- Above average ability to interpret, analyze, troubleshoot and resolve technical problems.
- Provide direct customer service and technical support to local and remote users as required via phone, e-mail, on-line systems and in person.
- Maintain server health and performance to support all production system
- Assist and work closely with our remote infra support team as an on premise technical support for troubleshooting, deploying, cabling, monitoring, and other jobs
- Being familiar with desktop operating systems, office applications, hardware, installation/troubleshooting and have some knowledge of network operating systems and hardware.
- Configure and install PCs, network printing devices, peripherals, and software, including physical attachment of equipment to the network.
- Configure and install wireless access points, L2 switches
- Ensure system security in compliance with company policy.
- Utilize tools such as Active Directory, Remote Desktop, etc.
- Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware.
- Constantly finding ways to improve their ability to diagnose more complex problems and learn new skill sets in support of the IT Team mission
Qualifications:
- BS Degree preferred but not required
- 0-3 years‘ of experience in IT
- Bilingual Korean preferred but not required
Experience
- Various operating systems (Windows 7, 10, etc.).
- Business applications such as Microsoft Office and PDF software.
Skills
- Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment.
- Maintain an awareness of trends within the technology industry, researching and testing to determine how they could help our company.
- Candidate must possess excellent communication skills including verbal, written, and telephone etiquette.
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