Job description
Job Responsibilities
- Provide Tier1 incident management, diagnosis, escalation, tracking, and resolution
- Provide outstanding customer service and a positive support experience by interfacing directly with clients on issues, communicating in a clear, concise manner
- Follow established processes and standards, identify and propose improvements as necessary
- Maintain a high level knowledge of desktop, network, and mobile technologies
- Act as a resource on projects
- Perform remote diagnostic tasks
- Assist in developing technical documentation to improve training and service delivery
- Provide preventative maintenance services for clients 2- 4 times a month
- Provide after hours and on-call support as needed
- Perform other duties as assigned
Qualifications
- Bachelor’s Degree preferred, but not required
- 1+years industry/help desk or related support experience, preferably in a managed services provider environment, but not required
- Experience working in a team environment
- Ability and comfort with working directly with clients
- Excellent documentation skills, ability to write technical processes and procedures
- A+certification or higher
Technical Skills
- Experience installing and supporting Microsoft Windows 2000, XP, Vista, Windows 7, Windows 8, and Mac OS X.
- Office 2003/2007/2013
- Email applications
- Virus/malware remediation
- Basic WAN/LAN understanding
- Ability to read logs and event viewer, and diagnose advanced problems
- Understanding of priority levels and escalation process
- Intimate troubleshooting ability
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.