Job description
One Federal Solution has an opening for an IT Help Desk Specialist in Washington, DC, helping our Government client.
Job Description:
One Federal Solution (OFS) is an innovative Professional Services provider with over 15 years of experience supporting Defense and Civilian agencies. OFS specializes in Business Intelligence, Acquisition and Procurement, and other Professional services. We are pioneers, builders, thought leaders, and pride ourselves in thinking outside the box to co-create with our customers, helping them achieve excellent enterprise-wide outcomes. As a certified Service-Disabled Veteran Owned Small Business (SDVOSB) OFS is committed to providing people who deliver high performance and excellence to our government partners.
Job Description:
- Serve as the central point of contact for NIGC personnel for the resolution of referral of all user-generated hardware and software information technology issues throughout NIGC.
- Answer basic and complex questions about the Baseline applications on NIGC’s Laptops.
- Act as call center and coordinator for non-Baseline applications on NIGC’s Laptops; ensuring that requests for help are handed off to appropriate NIGC resources in a timely manner.
- Provide basic hardware support (i.e., correct basic problems) for laptops (including peripheral equipment, e.g., keyboard, mice), printers, and government-provided mobile devices.
- Use remote access/control software from help desk offices to troubleshoot user problems and refer to NIGC staff software or hardware (other than printer) problems that cannot be corrected over the phone or via remote control software.
- Record all user problems in the incident-tracking application.
- Act as the central call point for printer maintenance and enter and track all printer maintenance calls placed in the incident-tracking application.
- Manage print queues to ensure printers are working properly; and
- Identify developing systemic problems from common incidents and alert NIGC IT Manager and the NIGC COR.
- minimum of 3 years of experience serving in IT help desk operational environments.
- HS Diploma and one (1) year of experience serving in a similar capacity.
- Proficient in the Microsoft Suite of Office Products (i.e., Word, PowerPoint, Excel, SharePoint, and Outlook
- Ability to type mistake-free final forms for upper management (letters, memorandums, cables, speeches, briefing papers, etc.)
- Excellent organizational, communication, and customer service skills
- Secret Clearance Required
One Federal Solution (OFS) is an innovative Professional Services provider with over 15 years of experience supporting Defense and Civilian agencies. OFS specializes in Business Intelligence, Acquisition and Procurement, and other Professional services. We are pioneers, builders, thought leaders, and pride ourselves in thinking outside the box to co-create with our customers, helping them achieve excellent enterprise-wide outcomes. As a certified Service-Disabled Veteran Owned Small Business (SDVOSB) OFS is committed to providing people who deliver high performance and excellence to our government partners.
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