Job description

Who We Are

QIT Solutions is a South Florida managed services provider that specializes in cybersecurity, cloud and IT management. Our clients trust us with their most important data, and we are committed to ensuring that they are always protected and productive. We partner with the best hardware and software brands to create out of the box, secure, and customized solutions for our clients. That is what we do. Who we are is a different story.

We are more than just an “IT company.” We have a nerdy passion for problem solving, a genuine desire to see our team members grow, and a fanatical drive to make our clients happy. We challenge the notion that “calling IT” is a hassle. We value hard work, honesty, integrity, and fun.

Do you see yourself here? Read on.

Who You Are

You are passionate about technology and are eager to help people solve their IT problems. You are not intimidated by a challenge and know when to ask for help. You have experience with help desk support, and go out of your way to make sure that everyone you encounter has a positive experience. You have no problem working independently but love being a team player. You are interested in growing in your role and excited by opportunities within the Company.

Ultimately, you know that the IT industry is constantly evolving and relentlessly fast-paced, but that doesn’t stop you from diving in!

What the Role Is

This Help Desk Support position will provide Tier 1 level support to users by isolating, troubleshooting, and debugging customer product issues. This person should be kind, confident and calm when assisting end users. You’ll have excellent verbal and written communication skills and the ability to exhibit a high level of comfort while interfacing directly with technical and non-technical clients. You will also have experience with medical/healthcare IT.

In This Role You Will

• Respond to support requests from customers and prospects via telephone, email, and support tickets
• Troubleshoot and recommend technical solutions for customer issues related to software setup and configuration
• Research and provide solutions for issues related to software and hardware errors
• Collaborate with teammates to resolve client issues while actively contributing to a growing knowledge base that improves the efficiency of our team
• Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into our ticketing system and appropriately updating both client and appropriate employees of status of all issues on a timely basis
• Maintain proper documentation relative to Technical best practices, guidelines for standard procedures, check-lists and so on

Your Skills and Experience Include

• Quick thinking and problem-solving abilities
• Effective written and verbal communication
• Time management and organization
• Ability to thoroughly document procedures and processes
• Working knowledge of Office 365, Web Technologies, and Protocols like HTTP, FTP, DNS, POP, IMAP, and STMP
• Network or computer administration, configuration, and troubleshooting
• Network connectivity, equipment, and design of LAN/WAN topologies
• Microsoft Azure, Microsoft 365, and Windows Server/Desktop
• Active Directory administration
• Internet technologies like HTTP, FTP, SSL, and Email

The Fun Stuff

• Competitive Salary, based on experience
• Health, Dental, Vision, Short-Term Disability and Life Insurance
• Flexible PTO policy
• 401(k) Plan with Employer Match
• Mileage Reimbursement
• Added perks

QIT Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• West Palm Beach, FL 33409: Reliably commute or planning to relocate before starting work (Required)

Experience:

• troubleshooting: 1 year (Required)
• Help desk: 2 years (Required)

Work Location: One location

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