Job description

MSC North America is home to several ports including Miami, Port Canaveral, NYC, Ocean Cay (Bahamas) with additional locations under development. The MSC USA Port Operations IT Manager will lead the effort to optimize IT services for these locations, ensuring that the systems and technology required to embark and disembark passengers is installed and operating correctly. The Port Operations IT Manager will be customer obsessed; be accustomed to taking a highly collaborative approach; and driving a culture of continuous improvement.
MSC offers a hybrid work schedule and excellent benefits.
SCOPE OF RESPONSIBILITIES

Lead the MSC North America Port Operations IT processes and function.
Troubleshoot and respond to outages or other failures, including day-of embarkation and\/or disembarkation.
Manage stakeholders (internal and external) including MSC Port Operations team, Terminal authorities, and vendors\/service providers.
STAKEHOLDER MANAGEMENT
Manage all port vetting and preparation tasks and serve as the point of contact for new ports.
Assist senior management in planning for all irregular operations contingency plans for respective ports.
Assist senior management by collecting requirements for the implementation of desired IT service programs, including crisis recovery programs.
Ensure there is seamless communication between IT Operations, Port Operations and the ship operations, especially in cases which effect the ship’s departure time.
IT VENDOR & CONTRACT MANAGEMENT
Review and ensure IT operational guidelines are embedded IT contracts for hardware, software and managed services.
Ensure contracts for break-fix and extended warranties are current and vendors meet their contractual obligations.
Liaise with Newbuild\/Commercial Development\/Marine\/Risk Management and other business units regarding port infrastructure, ship operations, future & current port development.
Actively participate in negotiations and IT contract management.
Build and maintain relationships with vendors supporting infrastructure, hardware and networks.
Provide reports to IT management on facility preparedness and viability to support IT services.
IT OPERATIONS ACCOUNTABILITY
Report to senior IT management all current IT operations status through regular real time communication and by issuing periodic reports.
Implement and manage documentation of internal processes.
Ensure all IT solutions and services, provided by service providers, are in compliance with MSC IT operational policies & procedures.
KEY LEADERSHIP BEHAVIORS
Excellent ability to adapt and influence the perspective of direct teams.
Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
PRE-REQUISITES
Able to travel locally and regionally in a short notice.
Accessibility after hours and days off.
Flexible scheduling which may be required to accommodate ship operations on Saturdays or Sundays.
SKILLS AND KNOWLEDGE
Microsoft and\/or Linux, Security+, Network+, CISCO CCNA or similar certification is needed.
Bachelor’s degree in Computer Science, Computer Engineering, or related major from a public or accredited private academic institution required.
5+ years of progressive IT management and concrete cruise terminal operations background.
Extensive knowledge of ship-to-shore multi-vessel networks; IT infrastructure \/ networking; embark check-in technologies and CBP technologies.
Knowledge and demonstrated expertise with the management and support of Microsoft Active Directory Domains.
Extensive knowledge in infrastructure, networking and cyber security Including cloud and on-prem technologies.
Extensive knowledge of IT monitoring tools.
Five years of successful people management experience.
At least 5 years of experience serving an IT organization as a senior service manager.
At least 4 years of supervisory experience, with excellent leadership and people management skills.
Knowledge in PC and MAC hardware, peripherals, software and OS.
Experienced in the triage of office application issues, to include Office365 suite and other productivity tools.
In collaboration with IT operations, actively verify last mile delivery of IT solutions, infrastructure and networking components.
US passport or Green Card

MSC is an everify employer Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.

Job Type: Full-time

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