The I.T. field is in high demand right now, and if you are looking at this posting then chances are you are looking for a change, new challenge, or growth opportunity. Is the grass greener on the other side? At Loffler it is!

Are you looking to work for a company where you aren't just a number, where your skills are truly valued, and you are part of a fast-growing team? At Loffler, we believe in a strong balance between life, work, and fun. We understand the challenges that the last couple of years have imposed on all of us. We are sympathetic and committed to making sure our employees' voices are heard and that they have all the tools they need to succeed.

Employee Retention – Our employee retention speaks for itself. Our current average length of employment for our engineers is 4.4 years.

Promotion – At Loffler, your promotion is up to you. We don't limit promotions based on open positions. If you acquire the skills needed to move up to the next level, you can expect to be promoted to the next level. We also actively coach our engineers and provide them opportunities to help them grow.

Strong Team structure – Our culture is centered around being a team to encourage, support, develop, and grow.

We offer excellent benefits and provide ample opportunities for growth in IT. We offer a competitive benefits package, including reimbursements for training and certifications.

If you are ready to be a part of a team that makes a difference every day, prides itself in exceeding customer expectations and providing world-class service while having fun doing it, you should apply today!

Position Summary:

The IT Services Engineer II will demonstrate strong tier II troubleshooting skills, possess a passion for customer service, and maintain a true desire to deliver results with a sense of urgency, utilizing best practices, technical skills, technical experiences, common sense, and best judgment.

Essential Duties & Responsibilities:

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned":

• Provide IT generalist support to customers while building greater technical understanding and awareness.
• Document and resolve incoming service requests and alerts, including escalations and manufacturer support.
• Collaborate with colleagues to achieve superior customer service.
• Answer support phone calls on a daily basis.
• Increase responsiveness and implement permanent resolution of issues by identifying trends in service histories.
• Create and publish documentation in the knowledge base.
• Contribute to and maintain system, installation, and configuration standards and procedures.
• Share newly acquired information with peers to improve support team capabilities.
• Comply with internal security controls and procedures for Loffler and customers.
• Provide mentoring and training of other engineers.
• Monitor service boards and work service requests or route to appropriate team members.
• Approach technical issues with root cause discovery and resolution in mind.
• Other related duties as assigned.

Qualifications/Requirements:

• Strong attention to detail and follow through skills.
• Excellent customer service, communication, and troubleshooting skills.
• Demonstrate excellence in time management and organizational skills.
• Confident, professional phone presence.
• Aptitude for creative and alternative solutions.
• Strong desire to learn, demonstrating independent initiative in seeking new knowledge.
• Strong team player.
• Good judgment and technical common sense.
• Proficient in server and workstation hardware, operating systems, and software.
• Basic understanding of networking.
• Understanding of cabling and cabling termination.
• Proficiency in firewalls and network security including NAT and traffic rules.
• Beginner and/or intermediate technical skills across a wide range of products within our product stack.
• Valid driver's license and acceptable motor vehicle record.

Education/Experience:

• Associate's or bachelor's degree in IT or related technical field (i.e. Computer Science, Engineering) and/or 2-3 years IT support experience.
• Associate or intermediate level technical certification(s) preferred.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High energy position dealing with clients on a daily basis.
• Requires occasional evening and/or weekend work for both scheduled and on-call activities.
• Ability to lift 40 pounds.

For information on the physical demands of this job, see Human Resources.

Loffler Core Values

What Defines our Culture.

• Positive Attitude: Be Part of the Solution. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player.

• Integrity: Live the Mission. Be Honest. Deliver on Commitments. Do What is Right.

• Innovation: Be a Visionary. Welcome New Ideas. Work Smarter.

• Customer First Focus: Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job.

• Professionalism: Commit to Excellence. Learn & Improve. Looks and Words Matters. Best in Industry; Field Expert.

• Drive for Results: Performance-Orientated. Hard-Working. Refuse to Lose. Accountable.

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.