Job description

Our company has been a prominent provider specializing in oral and maxillofacial surgery throughout the state of West Virginia and the Ohio/Kanawha River valley regions for nearly 25 years. Our mission is to provide an excellent and optimal patient experience in our state-of-the-art facilities. Our skilled surgeons utilize advanced oral and facial surgical techniques to deliver exceptional care. As an employer, we are focused on always striving to create a best-in-class experience for the entirety of our employees? career from application to retirement. We seek team-oriented leaders with a desire to grow and be a part of an exciting time for our organization.
Not only do we offer competitive wages, but we also offer a significant benefits package which includes zero premium deduction medical/dental/vision insurance options, employer F.S.A./H.S.A. contributions, 401k with match, PTO, paid holidays, employer-covered basic life insurance, voluntary benefits, wellness program, employee assistance program, and a weekday/day-time only schedule with short Fridays to boot!
Job Title: IT Specialist
Reports To: Director of Operations and Logistics
Supervisory Responsibilities: No
We are seeking a senior level IT Specialist to support our offices. This candidate will be responsible for help desk tickets, assisting in technology projects, and working with vendors to maintain a secure and well-functioning network.
Our ideal candidate is a team player with original thinking, creativity, and innovative approaches to improving work. They will meet challenges with resourcefulness, and be conscientious, thorough, and open to learning and implementing new technologies and best practices. They work well with all staff members and provide expert and concise solutions for help desk tickets submitted by staff. They will also work closely with the MSP and peers to develop infrastructure upgrades, software alternatives, and increased security practices. They will be dependable and reliable, as well as eager to learn and expand on current knowledge of technology.
Duties and Responsibilities:

• Set up and manage workstations
• Monitor and assist staff on help desk tickets
• Develop expertise to train staff on new and upcoming technologies
• Install and maintain software and hardware
• Manage security through access controls and staff awareness training
• Assist MSP and software vendors on complex issues
• Build an internal knowledge database with technical documentation, manuals, and IT policies
• Provide insight on ways to improve the network and upcoming technologies that would improve productivity and security of staff
• Review diagnostics and assess the functionality and efficiency of systems
• Assist MSP with network administration

Required Skills and Abilities:

• Ability to work alone and/or on a team
• Self-motivator
• Resourcefulness and problem-solving aptitude
• Ability to communicate with staff in a professional manner

Education and Experience:

• High school diploma/GED
• 3+ years of relevant work experience
• Microsoft 365 suite experience
• Cisco product experiences (switches, firewall, phones, WebEx, etc.)
• VMWare ESXI and Horizon VDI experience

Job Type: Full-time

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