Job description
This position will be based at our XXX campus location
Transform your Career at ECPI University
Since 1966, ECPI University’s dedicated employees have worked tirelessly to help students achieve their goals via hands-on training and career-focused education. Our employees are dynamic, caring professionals ready to make a difference in people’s lives.
With your hard work, ECPI University will provide full-time employees with great benefits including:
- Competitive compensation & benefits plans including 401(k) participation with potential annual employer contributions.
- Our Tuition Scholarship program is eligible to employees and their immediate family members after 90 days of employment.
- Additionally, you will work alongside talented professionals to help our students change their lives through education.
If you are seeking a stable work environment, comprehensive training, personal and professional growth opportunities, and job satisfaction knowing your work makes a positive difference in people’s lives, we would love to hear from you and discuss the opportunity.
ECPI University is proud to be an Equal Opportunity Employer.
The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.
- Install desktop operating systems.
- Configure and troubleshoot hardware.
- Monitor and respond to helpdesk requests.
- Gather support issues information and analyze the symptoms and figure out the underlying problem.
- Escalate helpdesk requests to tier 2 and tier 3 personnel.
- Assist students, faculty, and staff with access to IT services provided.
- Create student accounts before each term start.
- Manage the network cable plant.
- Configure and manage classroom images.
- Maintain software and hardware inventories.
- All other duties and responsibilities as assigned.
Education/Experience
- AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply)
- 0-5 years previous experience as a consumer support technician
Skills/Abilities
- Excellent customer service skills
- Excellent oral and written communication skills
- Detail oriented
- Ability to lift 5-25 pounds safely
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