Job description

Pomeroy is looking for a skilled Deskside Support person for a 3 month Contract position, with the possibility of direct hire in SANFORD, NC. The appropriate candidate provides on-site field support to customers. Performs installations, repairs, upgrades and maintenance on hardware and equipment.

Covid vaccination REQUIRED

Responsibilities

• Assists in investigating and resolving complex installations and maintenance matters of significance.

• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. • Verifies and approves operational quality of system equipment.

• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.

• Instructs customers in the operation and maintenance of systems/equipment.

• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

• Acts as a liaison with customers on administrative and technical matters for assigned projects.

• Performs analysis and prepares reports on system problem trends and issues

Basic Qualifications

• 5+ of field support experience

• Ticket and asset management

• Strong hardware/software installation, support, and troubleshooting

• Windows XP, 10, and 11 experience

• Mac OS and iOS support

• Network Printer, HP configuration, consumable swaps, and moves

• Experience with Active Directory, MS Office, phone security, OS365

• Requires Networking troubleshooting and support

• Support skills for VPN connectivity and security

• Configuring new PC’s/notebooks via imaging, SCCM and standalone

• Remote Install software/hardware and support

• Knowledge of basic networking concepts and Hands&Eyes support

• Lift and carry up to 40lbs

Preferred Education and Training

• High school or G.E.D.

• Lenovo or other vendor certifications

• CompTia A+, Network+/Security+ (Preferred but not required)

• Apple training (preferred but not required)

Work Environment

• Office environment

• Walk up kiosk/ vending and lock / network printers

• Data Center or Telco Closet

• May require weekend work for Critical and High Priority support only

• Will require shift work/On-call coverage

Job Types: Full-time, Contract

Pay: $25.00 - $27.00 per hour

Benefits:

• 401(k)

Experience level:

• 5 years

Schedule:

• Day shift
• Weekend availability

COVID-19 considerations:
vaccinations are required - no exceptions

Application Question(s):

• required to answer Do you now or will you in the future require sponsorship for an H1B work visa in the US?
• Are you comfortable with the following: Contract to hire, fully onsite in Sanford, NC and a pay range of $25-27/hour

Experience:

• Deskside Support: 2 years (Required)
• Active Directory: 2 years (Preferred)
• SCCM / imaging deploying: 2 years (Preferred)
• Service Now: 2 years (Preferred)

Work Location: One location

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