Responsibilities and Essential Duties:

• Provide end user support related, but not limited, to computer software systems, cloud based systems, hardware, and computer peripherals, including iOS equipment.

• Answer users' inquiries regarding computer software and hardware operation to resolve problems.

• May assist Network Engineer and System Administrator in maintaining network and servers.

• Maintain an accurate inventory and accounting of all IT and Telecom related assets.

• Maintain CCWV phone and VoIP phone systems as necessary and appropriate.

• Ensure compliance with software licensing requirements.

• Keep up-to-date on current trends in IT and educational technology and recommend innovative solutions that will enhance the CCWV’s services and offerings

• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

• Oversee the daily performance of computer systems.

• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.

• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.

• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

• Confer with staff, users, and management to establish requirements for new systems or modifications.

• Refer major hardware or software problems or defective products to vendors or technicians for service.

• Prepare evaluations of software or hardware, and recommend improvements or upgrades.

• Other duties as assigned

Qualifications/Requirements:

• Possess strong organizational skills

• Excellent verbal and written communications skills. Possess exceptional interpersonal communication skills.

• Able to work collectively with the administrative team.

• Excellent phone etiquette

• Able to work with minimum supervision

• Will be required to travel to other CCWV work locations

Education/Training/Experience:

• High school degree and 1 to 2 years of practical IT experience or higher preferred.

• A+ Network certification is highly desired.

Education

• High School or better