Job description
The IT Support Specialist is responsible for maintaining Corestream’s computers, office IT resources and assisting employees with issues and requests. They will perform initial diagnosis of issues, document their findings and resolve issues.
Key Responsibilities
- Maintain laptop inventory for company, stage machines for employee issuing.
- Set up machines for new employees and assist with onboarding resources (access, software requests, troubleshooting).
- Manage offboarding resources by removing access, wiping machines and placing back into inventory.
- First point of contact for employees to troubleshoot issues or field requests with their equipment and software.
- Maintain office IT resources for conference rooms, network, security cameras and access control.
- Provide technical assistance by installing, configuring, testing, and upgrading computer software and hardware.
- Train users on equipment by providing documentation, demonstration and best practices.
Skills and Experience
- 2+ years of working in Corporate IT support role
- Self-starter with ability to work independently and with onsite and remote staff
- Excellent written and verbal communication skills, with experience in IT customer service role
- Ability to seek information and drive for quality results
- Adaptable and motivated; possess the ability to thrive in a fast-paced, nimble, entrepreneurial environment
- Experience setting up, configuring and troubleshooting Windows/Mac machines and OS
- Ability to solicit information and provide solutions to employees over the phone, email, face to face and through messaging.
- College degree (BS/MS) or Associate Degree in related field or equivalent experience
- Ability to work onsite at Tampa, FL office
- Ability to lift and carry 25 pounds without limitations
- Experience with Azure, Microsoft Defender, GSuite and Microsoft Office preferrable
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