Job description
Overview:
Healthcare Services Group (HCSG) is currently seeking to fill the position of IT Support Specialist to join our growing Corporate Team in Bensalem, PA!
Position Summary
- Providing first level contact and convey resolutions to customer issues
- Evaluate and prioritize issues arising from voicemail, email, and web requests from end users.
- Manage support requests via Helpdesk software.
- Document all pertinent end user information and nature of problem or issue
- Walk customers through problem solving process
- Tracking progress and properly escalating unresolved queries to the next level of support
- Follow up with customers and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure of ticket
- Recommended procedural modifications or improvements
- Writing and editing How-To documentation
- Provide IT based support to a decentralized workforce
- Perform hands on fixes at the desktop level, including installing/upgrading software and hardware.
- Ability to troubleshoot hardware and software issues in Windows environment as well as the setup and configuration of logical devices.
- Configure and support mobile devices (Android, iPhone).
- Coordinate the disbursement of company assets.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Train remote users on company assets and applications.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Who We Are
Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essential services to thousands of healthcare communities nationwide. As one of America's Most Trustworthy Companies, we have been recognized for treating our customers and employees fairly and pursuing excellence via an ever-evolving and expanding focus on training and developing team members at every level.
Qualifications
- Proven working experience in providing Help Desk support
- Ability to absorb and retain information quickly.
- Working knowledge of Help Desk software; databases and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation, with the ability to present information in user-friendly language.
- Excellent oral and written communication skills required with the demonstrated ability to express oneself clearly and concisely
- Experience in desktop imaging technologies required.
- Experience with support of Windows/mac OS, as well as troubleshooting software problems.
- Advanced knowledge of Excel, including advanced data management skills.
- Ability to troubleshoot printing/scanning failures at the machine level
- Ability to work in a team environment and with individuals at various levels within the organization with minimal supervision.
- Highly motivated, energetic individual with strong ethics and commitment to quality who must be organized, detail oriented and a self-starter who is able to effectively begin and complete projects.
- Qualified candidates should have a minimum of an Associate’s degree or related experience and/or training.
- Candidates should also have at least 2 years prior experience in a Help Desk environment.
What We Offer
HCSG offers a comprehensive array of benefits to support our associates and their family's health and well-being. Our goal is to promote welfare and health and enhance our associates' and their families' overall quality of life.
- Training - We take the development of our associates very seriously. Our promotions-from-within philosophy opens the door to a stimulating and robust career with HCSG!
- Employee Assistance Programs - FREE access for employees and their families for health, financial, and family services to support our employees' welfare and mental and physical health.
- Employee Recognition Programs - We strive to recognize employees who live out our Company Purpose and are committed to #GoingBeyond!
- Going Beyond Assistance Fund - A 501(c)(3) nonprofit formed by HCSG to serve as a charitable employer-sponsored disaster relief organization to provide emergency, hardship, and disaster assistance, to HCSG employees and their dependents or family members.
- Paid - Holidays and Vacation.
- Employee Stock Purchase Plan - Investment opportunity available to all eligible employees after two years of service.
- Benefits - FREE Telemedicine and Prescription Discount Program and an array of medical, dental, vision, and other supplemental health plans.
Why HCSG
At HCSG, you will find a fulfilling, collaborative, committed, stimulating, and structured environment to help you succeed in serving our communities. We offer engaging opportunities for every phase of your career. HCSG is committed to providing growth and leadership opportunities to see you succeed!
Bensalem Office
Located on the bustling Street Road near I-95 and Parx Casino, the HCSG headquarters office is a central hub that suits both metro and city commuters. With dozens of dining options, grocery stores, and necessity stores, this Bensalem, PA, location offers convenience for all team members. Within the office, you’ll enjoy the following during your visits:
- Updated office space with diverse independent workspaces to promote creativity.
- Complimentary beverages, including Starbucks Coffee offerings, Keurig, Cola products, and various juices.
- Team events, including holiday parties, company picnics, anniversary celebrations, and more!
HCSG is proud to be an equal opportunity employer committed to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions, or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.
HCSG'S COMMITMENT TO DIVERSITY AND INCLUSION
HCSG is committed to fostering and supporting a vibrant company culture that encourages employees to bring their authentic and best selves to serve our resident and client communities. We believe all employees, regardless of position, age, race, religion, beliefs, socioeconomic background, or gender, should work in an environment where they are safe, respected, and treated fairly, with their viewpoints, thoughts, and ideas encouraged and embraced.
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