Job description
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Acts as a support arm for all corporate infrastructure support and application teams. Follows all required policies and established corporate standards.
Flexible Work Policy: The IT Tech Specialist position has been segmented as Remote Region based meaning the candidate selected for this position must live within driving distance to the Indiana Headquarters in order to be onsite for emergencies during business hours. The market this IT Specialist position supports is Indiana, IN.
We are looking for an IT Tech specialist with a strong skillset in Windows 10 and MS Office 365.
RESPONSIBILITIES (Each item should account for 10% or more)
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Analyze and resolve assigned problem tickets; documents problem resolution and communicates impact to internal customers; identifies, documents, and escalates issues
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Assists in supporting meetings from an audio/visual/computing standpoint
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Assists in the deployment of technical solutions (e.g., scheduling, testing, installation, user training, etc) and documentation
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Install and configure hardware and software; utilizes USF best practices and follows policy regarding installation and configuration of hardware and software
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Manage change activities for all employee events (e.g., equipment setup, installation and removal, and basic user training as required with respect to new hires, terminations, position changes, etc.)
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Assists in inventory and tracking of IT assets; manages stock of essential spare parts and equipment as required
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Assists in facilitating vendor repair and maintenance activities (e.g., scheduling and coordinating onsite work, directing vendor to equipment location, verifying required functionality upon repair, etc.)
RELATIONSHIPS
Internal: All end-users and IT Shared Services
External: IT Vendors
QUALIFICATIONS
Education/Training: Bachelors preferred but not required. A+ or any Microsoft Certification is a plus.
Related Experience: General IT Experience, Minimum of 3 Years required with desktop specific experience. Minimum of 3 years working with 50 end-users.
Knowledge/Skills/Abilities:
Minimum of 5 years of knowledge in the technologies used within IT Area:
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Windows Desktop environment configuration and troubleshooting including Windows 10 and legacy versions of Windows
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General knowledge of all Microsoft Office applications (O365 & Legacy)
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Desktop & Laptop troubleshooting skills
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PC Hardware build and configuration skills
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General knowledge of handheld devices (Smartphones, Tablets)
Basic knowledge in the following a plus:
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EasyVista or other ticketing systems
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Third Party Software – LogMeIn, IBM BigFix, Confluence, Sharepoint, MS Power Apps
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WLAN Technologies: Wireless concepts, VPN troubleshooting
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LAN Technologies: TCP/IP, Ethernet switching, VLAN concepts, Routing concepts, Web filtering concepts
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Network troubleshooting skills
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Active Directory and related support tools. This includes basic OU rights and administration.
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Server operating systems Windows 2022, 2019, 2016, 2012 R2
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DHCP, DNS, WINS, TCP/IP networking
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Moves, Adds and changes for telecom wiring and devices
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Audio visual experience with PolyCom equipped rooms as well as portable/stationary LCD projectors
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***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
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