Job description
- Respond to and address various technical support requests urgently by providing remote and onsite support, escalating these issues when appropriate
- Ensure that all client's trouble tickets or other serive requests are acknowledged and addressed with a high level of urgency per their SLA
- Document resolutions for future reference in company knowledgebase
- Respond to network monitoring alerts, diagnose and repair alerts, and set up additional alerts to monitor customer's environments
- Perform hardware and software deployment projects as assigned
- Perform continous personal technical growth - IT certifications, etc.
- Be on a rotating on-call schedule for after-hours emergencies
- Other duties as assigned
- Minimum of 3-year experience with installation, configuration, and troubleshooting of personal
- Demonstrated knowledge of Microsoft Active Directory, Windows operating systems, and Exchange/Office 365
- Basic knowledge of Active Directory, virtualization, and server technologies is beneficial
- MCSA certification considered a plus
- Ability to diagnose and resolve various technical issues
- Effective troubleshooting and problem-solving skills are essential
- Excellent communication and “customer service” skills
- Must be able to support users in both an office and factory environment, both on site and remotely.
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
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Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.
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