Applications are reviewed as received.

Typical hiring range: $21.57/hr. to $24.80/hr.;
offers up to $26.75/hr. may be considered depending on the qualifications of the applicant.

Please upload your resume and cover letter after filling out the application.

Provides technical assistance to court staff for hardware, software and audio/visual technologies at all court locations. Performs the installation, maintenance, repair, removal, and overall tracking for all court desktop hardware. Performs diagnostics to isolate local user hardware and software issues through structured problem troubleshooting techniques and performs resolution based on problem identification and court procedures. Responds to courtroom and conference room audio/visual service requests or issues, performs analysis to isolate issues, and coordinates with support vendor for issues within contract scope. Responsible for logging all service requests into help desk tracking software and maintaining accurate issue/resolution records. Responsible for rapid identification, isolation and reporting of all reported malicious malware activities.

• Provide level 1 help desk support to Pima County Consolidated Justice Court (PCCJC) community agencies with approved court system access.
• Provides both in-person and telephone technical support, including problem identification, research, and troubleshooting, for resolution of computer hardware, desktop software, and basic network connectivity problems.
• Utilizes standard troubleshooting techniques and diagnostics tests to identify hardware, software, and network problems in the most efficient manner to provide exceptional customer service.
• Provides support for staff working remotely by troubleshooting VPN, remote desktop, and other related issues to ensure staff are serviced promptly.
• Installs and provides customer support of printers, operating systems, standard office automation applications such as Microsoft Word, Excel, PowerPoint, Teams, SharePoint, electronic mail, and other desktop applications.
• Performs routine hardware and software installations, configurations, testing, maintenance, and upgrades as directed by management.
• Provides audio-visual assistance in the courtroom and to individual staff in using Teams, or other digital remote-participation meetings, or multimedia presentations as requested by court customers.
• Provides judicial staff training for using all courtroom audio-visual equipment features and responds to courtroom support issues to ensure hearing schedules are not adversely impacted.
• Provides multi-factor-authentication support either remotely or in-person to all staff ensuring that issues are identified and resolved quickly without escalation.
• Processes ITSD access request forms and coordinates with customer to ensure forms are completed properly and are routed based on defined court procedure and process including hardware setups if forms are for new or rotated staff.
• Tracks assigned computer support requests and related progress until resolved in help desk tracking software.
• Maintains awareness of software licensing requirements to ensure no software is installed without a corresponding license.
• Coordinates multiple tasks and priorities to meet established schedules and goals.
• Tracks help desk supplies and makes management aware when inventory replenishment is required.
• Maintains storage areas by following storage procedures and performing quarterly organization clean-up, and surplus activities to ensure no items are lost or misplaced, and legacy components are properly disposed of.

A High School diploma or equivalent G.E.D. Certificate and three (3) years of work experience performing technical computer support; OR, an Associate’s degree from a college, university or vocational/trade school in computer science, management information systems, or a related field, and two (2) years of technical support work experience; OR, any equivalent combination of experience, training and/or education approved by Human Resources.

The Arizona Superior Court in Pima County and the Pima County Juvenile Court Center offer the same benefits as those offered to other employees working for Pima County. We offer a competitive benefits package to benefits eligible employees, which includes medical, dental, life insurance, flexible spending accounts, paid vacation and sick leave. Some benefits require contributions by employees in addition to contributions made by the employer. Please see the link below for a complete description of the offerings.
Pima County Benefits

Retirement Plan participation is mandatory for all eligible employees to include a mandatory pre-tax pay deduction. July 1, 2022 - June 30, 2023, the deduction for Retirement Pension & Health Insurance Benefit is 12.03% and Long Term Disability Income Plan 0.14% to constitute a total of 12.17% deduction.

Education Reimburement Program: The program will provide up to $5,250 per calendar year towards the cost of tuition, required books, registration fees, and laboratory fees. The Employee's lifetime maximum benefit would be for reimbursement of one Bachelor's degree and one Master's degree.

Please see the link below for information on the Arizona State Retirement System (ASRS) and CURRENT EXACT DEDUCTION.
Arizona State Retirement System (ASRS)

Full-time employees of government organizations may be able to receive student loan forgiveness under the Public Service Loan Forgiveness Program. For more information click Student Loan Forgiveness | Federal Student Aid.