Job description
JOB RESPONSIBILITIES:
The Lab Account Advisor position provides direct support in the ongoing development of existing and prospective customers to ensure that growth targets are achieved. The Lab Account Advisor will provide proactive communication with the Lab Account Managers, Account Managers, and the customers they will be supporting.
Lab Account Advisors are responsible for providing support to the sales team and customers during the sales process. They help customers resolve issues in a timely manner, generally providing real-time support. Lab Account Advisors will communicate and reinforce the Lab Account Manager's efforts to which they are assigned to.
Essential Responsibilities include the following. Other duties and special projects may be assigned.
- Sales support and account relations
- Consistently achieving established sales support goals.
- Developing and maintaining strong working relationships with their Lab Account Managers, Account Managers, and other partners to ensure successful account relations and achievement of sales objectives
- Assist Lab Account Manager with the onboarding process of new accounts
- Assist in the development of existing accounts
- Play key role in promotion and demonstration of Digital Eye Lab and Stock Lens solutions during new product launch trainings
- Work closely with management to ensure that training needs are met
- Communicates with Sr. Director, Business Operations on an ongoing basis regarding personal growth, sales results, and plans of actionAnticipates account needs/issues, addresses proactively, resolves account issues in a timely manner
- Pro-active tracking of job flow and lab activity in all assigned accounts
- Economic and business reviews to help support the account and manage their business
- Data mining for product shifts, sales lift, and new products
- Effective communication with all involved in the account
QUALIFICATIONS
Required Qualifications
- A minimum of two (2) years of account management support or selling experience.
- A minimum of two (2) years of working knowledge of the Lab business
- Solid communication skills
- Willingness to learn
Desired Qualifications
- BA degree or comparable
- Computer skills (Microsoft/Outlook/Excel/Word)
- Working knowledge of the DEL lab business
ABB031
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