Job description

The Laundry Process Assistant is responsible for daily departmental duties in assigned areas including labor allocation, training, and communicating KPI with laundry management.

RESPONSIBILITY LEVEL:
Process Assistants are responsible for daily departmental duties in assigned areas including labor allocation, training, and communicating KPI with laundry management. Understands and abides by policies, procedures and programs. Typically works on projects and tasks that span 1 day – 3 months.

PRINCIPAL DUTIES:
1. Identify production issues, supply information to help determine root cause, and derive resolutions.

2. Review performance of production activities to meet customer orders.

3. Monitor quality control process and technical problems related to all activities on the floor.

4. Communicate production updates and errors to Supervisor/Manager on a regular basis.

5. Assist production process, trains personnel and provides ongoing instruction in assigned areas.

6. Functions in compliance with all OSHA, Joint Commission, HLAC and Goodwill Linen Services Infection Control and Safety policies.

7. Provides input to supervisory staff in developing and maintaining procedures and processes necessary to meet or exceed productivity and quality standards.

8. Coordinates workflow between areas and recommends personnel adjustments to maintain proper workflow. Assists doing whatever tasks are needed to maintain workflow and schedules.

9. Ability to trouble shoot malfunctions of equipment and work with the maintenance staff, informing them and the supervisory staff of any equipment malfunctions.

10. Assists in the daily cleaning of all areas and equipment.

11. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities. Follows through on learning, skill building, and practice necessary to adapt to change.

12. Problem Solving: Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworker. Work that exceeds “routine” comes with detailed instructions.

13. Technical Skill: Basic knowledge of discipline’s procedures and methods. Understands and applies the fundamentals of customer service. Able to respond to routine requests.

14. Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit.

15. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:
1. High School diploma or equivalent.

2. Previous laundry or production experience preferred.

3. Demonstrated work with individuals from diverse backgrounds and with differing abilities.

4. Ability to read, write, and perform basic math functions.

5. Ability to be flexible and adapt to changing needs of customers and plan operations.

6. Must be able to work with a high degree of accuracy.

CORE CULTURAL COMPETENCIES:
1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:
1. Must be able to stand or be stationary for eight or more hours.

2. Ability to lift 40 pounds and push and/or pull carts weighing 500 pounds.

3. Must have good hand dexterity to sort, fold, and operate power equipment on a continuous basis.

4. Must be able to observe product and linen appearance so that specific standards are met.

5. Ability to work in a hot and humid environment. Protective equipment may be required.

6. Perform tasks that involve exposure to blood, body fluid, or tissue.

(SEW)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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